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Brand Certified

United States Postal Service

2.6
(190 reviews)

Business Details

1975 Ballpark Way, Arlington, TX
76006, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1975 Ballpark Way to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1975 Ballpark Way, Arlington, TX
76006, United States

Hours

Reviews

2.6
190 reviews
5 stars
61
4 stars
14
3 stars
6
2 stars
7
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are described as rude and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of mail delivery.

Staffing Problems

Many reviews mention understaffing leading to long wait times and poor service, with customers often waiting excessively for assistance.

Positive Experiences

Despite the negative feedback, some customers report positive experiences with specific staff members who provided exceptional service.
  • EF
    E F
    Dec 22, 2025
    5.0
    First post office ive ever been to where the employees were actually nice. Thank you LiAnna!(Leona, sorry idk how to spell ur name)
  • JT
    Jaibel Torres
    Nov 22, 2025
    1.0
    I'm very upset. I've been looking for my mail since February because my mailbox is broken. Now they tell me my mail isn't there, that my mailbox is working fine. Surprise! I get home and the mailbox is still broken and they haven't delivered my mail.
  • RS
    Russell StGeorge
    Nov 10, 2025
    5.0
    After sending hundreds of packages through this post office and getting help from their staff, I have had almost no issues or late deliveries. It is a large facility with a lot of volume.
  • SR
    S R
    Nov 3, 2025
    1.0
    Postal worker lied. Friend mailed me an xbox via usps. I get an alert saying an attempt was made. Raced to the second mailboxes and asked where was my package. He said there was an alert to return it to the post office. Don't be a mail carrier if you dont want to carry mail.
  • DB
    Draven Bluesummers
    Oct 28, 2025
    1.0
    rude. slow. incompetent. i wish i didn't live by this post office. i was given a pink slip for a package. i go to get package. they cannot give me my package. the incompetent post office forgot to write my name on the slip . after 15 minutes of trying to explain i am draven. they tell me i must prove i live at that location. i will not be ordering any more packages that travel through the post office ever again. why is this place open.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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