United States Postal Service

1.9
361 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1301 E Bardin Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1301 E Bardin Rd, Arlington, TX
76018, United States

Hours

Reviews

1.9
361 reviews
5 stars
59
4 stars
19
3 stars
10
2 stars
12
1 star
261

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few noted positive experiences with specific employees.

Efficiency

Customers expressed frustration with long wait times and inefficient service, particularly during busy hours, leading to dissatisfaction with the overall experience.

Delivery Issues

Numerous complaints were made regarding misdelivery of packages, failure to deliver to the door, and lost mail, indicating a systemic problem with the delivery process.

Staff Attitude

Many reviews highlighted a negative attitude among staff, with reports of rudeness and lack of empathy, contributing to a poor customer experience.

Mixed Experiences

While some customers reported positive interactions and efficient service, the overall sentiment leans heavily towards dissatisfaction, particularly regarding service consistency.
  • LE
    London Expat
    Oct 16, 2025
    5.0
    I came here today to get my little one’s passport renewed. My documents were gathered and ready. Appointment was 11:00am. There were two people ahead of me. Antwon the service clerk got everyone in and out within 5-7 mins of each appointment. I was seen 2 mins past the hour and out within minutes. Customer service was efficient and friendly. Not sure about other folks negative experience but mine was friendly, professional and efficient.
  • QX
    qqJaZ xd
    Sep 2, 2025
    5.0
    Lawanda was very professional and personable definitely made the wait of the long line worth it
  • JE
    Jennifer E
    Jul 22, 2025
    1.0
    Passport office wants you to wait 4 weeks for an appointment even when there is noone in line that day. Rude employee
  • BR
    BM R
    Jul 12, 2025
    1.0
    worst customer service. I went to ask a question. about my mail and the lady at the counter (black thin lady with dreads) was very rude and impatient. she didnt even let me finish my sentence and rushed me off.
  • CE
    Cherry E
    Jul 5, 2025
    3.0
    Always expect a wait time when there is only one cashier working. The cashier wasn’t friendly nor did she greet me. I was able to get the tracking number I needed for my packages though.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.