United States Postal Service

1.9
367 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1301 E Bardin Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1301 E Bardin Rd, Arlington, TX
76018, United States

Hours

Reviews

1.9
367 reviews
5 stars
61
4 stars
19
3 stars
10
2 stars
12
1 star
265

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight rude and unhelpful staff, with many customers expressing frustration over poor service and lack of professionalism.

Delivery Issues

Frequent complaints about misdelivered packages, delays, and failure to deliver to the door, leading to significant customer dissatisfaction.

Mixed Experiences

While some customers report positive interactions with specific staff members, the overall sentiment leans heavily towards negative experiences.

Inefficiency

Customers consistently mention long wait times, disorganization, and lack of accountability from staff regarding their issues.
  • MR
    Markesha Robinson
    4 days ago
    1.0
    Horrible customer service from the girl in the front. I needed my package taped, she purposely overlooked a whole tape gun right next to her while “looking for tape” stating she didn’t have any. Won’t be returning to this post office. Her demeanor and attitude was ridiculous!
  • AL
    Andrew Lama
    Dec 26, 2025
    1.0
    First time here and the lady with the tattoo on her neck is very rude.
  • SN
    Scott Nelson
    Dec 21, 2025
    1.0
    I realize you all are busy but on Sunday Dec 21 I had a experience with postal driver speeding down residential street not just 1 time but 3 times as I hollered at her to slow down. She continued to speed down the street.
  • DQ
    David Quan
    Dec 16, 2025
    1.0
    Be careful when buying on eBay or from any store that uses this post office. * In 2024, I bought a necklace for over $500, and this post office claimed they sent it to me, but to the wrong address (I still have the document showing the incorrect address), and they refused to take responsibility. * This year, 2025, I bought a cement mixer on eBay, and they also sent it to the wrong address. (After two bank claims, they both confirmed that the seller sent it to the correct address I provided.) ==> So, after two purchases, this post office intentionally wrote the wrong address to legally steal the items.
  • CG
    Carlos Garcia
    Dec 5, 2025
    1.0
    This is the worst USPS office in the entire DFW area, and the reviews prove it. I came two days in the same week because they told me the supervisor was only available in the morning, yet no one bothered to check anything in the system. Today the person “helping” me turned their back on me multiple times, clearly hoping I would leave. The supervisor never showed up, and they just gave me the customer service number to get me out of the office. Terrible service, zero professionalism, and absolutely no intention to help. And this isn’t about ‘helping’ — it’s literally doing their job, the bare minimum. If they don’t like their job, they should give the opportunity to someone who is actually kind and needs it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.