United States Postal Service

2.2
262 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 300 E South St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 E South St, Arlington, TX
76004, United States

Hours

Reviews

2.2
262 reviews
5 stars
58
4 stars
17
3 stars
7
2 stars
8
1 star
172

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, leading to a consistently negative customer experience.

Staff Attitude

Many customers reported a lack of respect and dismissive attitudes from employees, with some feeling discriminated against based on appearance.

Service Efficiency

Customers expressed frustration over long wait times and poor management, with reports of understaffing and employees not assisting customers in a timely manner.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism, indicating that experiences can vary significantly.
  • JA
    Jacob Aguilera
    5 days ago
    1.0
    Apparently they can't read instructions that say, "DELIVER TO LEASING OFFICE." They called me and left a message, and when I called back, they just answered and hung up without saying anything. Absolutely useless.
  • AG
    Alma Gentry
    6 days ago
    1.0
    something is wrong with this location lately. never more than one cashier and the one cashier always takes forever to make transactions and is always disappearing at weird times during the day. here are some simple steps your giant organization could do to improve. good luck because damn you guys need it cause you need to do something about this place being hell on earth nowadays. 1. hire more cashiers. we live in a huge city so you're either not trying to hire new people or you're being lazy and don't care. 2. train the managers to work the register lol they always come out and have nothing to say or contribute that helps people waiting in line. and stop using that word monetary or whatever that nobody knows. it makes you look like jerks.
  • SP
    S P
    Jan 2, 2026
    1.0
    The lady at the counter is extremely rude — and says “I just work here” instead of being helpful - very poor customer service!
  • RJ
    Rebecca Johnson
    Dec 28, 2025
    5.0
    Big thanks to Nicole and Rhonda for setting aside my wallet and finding it when I accidently left it there on Christmas eve. You two saved me from a big headache, much appreciated and happy new year!
  • AK
    Arash kohmand
    Dec 4, 2025
    1.0
    I visited this post office recently, and the experience was honestly awful. The lady working at the counter was mad, impatient, and incredibly rude. Every time I asked a simple question, she answered in a sharp, disrespectful tone of voice was loud It felt like she didn’t want to help anyone. No greeting, no professionalism, just attitude. When you go to a post office, you expect basic customer service—not someone acting annoyed because you’re asking for information. Definitely the worst experience I’ve had at a post office. Management really needs to address this.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.