United States Postal Service

2.1
230 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3903 Melear Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3903 Melear Dr, Arlington, TX
76015, United States

Hours

Reviews

2.1
230 reviews
5 stars
53
4 stars
5
3 stars
9
2 stars
10
1 star
153

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of empathy and professionalism.

Package Handling

Numerous complaints about lost or mishandled packages, with customers expressing frustration over delays and failed delivery attempts.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment indicates a significant number of negative experiences overshadowing the positive.

Long Wait Times

Customers frequently mentioned long wait times and understaffing, particularly during busy hours, leading to dissatisfaction with service efficiency.
  • RM
    Randall Martinez
    Dec 31, 2025
    1.0
    The post office clerk didn't scan my package so I came back to tell him and he denied not doing it and I showed him the receipt... to which he replied," oh your insured up to $50, from the post office ", and I sent a claim for my missing package, online to the post office and now they say they cannot find it and will not be reimbursing my package, because I hadn't paid insurance for my parcel.Bad, bad, bad!Beware of this location!
  • ER
    Edwina Raymond
    Dec 22, 2025
    1.0
    I rate this place so low due to Supervisor woman who act like she didn't even care my package was stolen on Dec 14th. I will tell my sellers to never ship my packages by USPS ever again. The Supervisor woman lied to me about completing a driver follow up and when asked to apologize for not following through on her word, she got an attitude and said, she was listening to me disrespect her....What??? Woman you are the one being disrespectful for not showing empathy with customers.... Somebody needs to deal with that Supervisor before alot more packages come up missing in this building....My husband never got his package for Christmas. We have a camera to prove they lied said it was delivered....SMH
  • LF
    Lynn Fugelso
    Dec 11, 2025
    1.0
    Totally unhelpful. Unless they’re making money directly right then and there from you, they are the most unhelpful people I have ever met at a post office anywhere in the world.
  • EA
    Ericka Alonzo
    Dec 9, 2025
    5.0
    Super nice and friendly staff. Very knowledgeable of the carrier process to another country. Thanks!
  • FC
    Fariidaa Cooking
    Dec 5, 2025
    1.0
    I am so disappointed that I went this location ,the staff are careless and don’t help .I send a package on October 15 they told me they will deliver within 3 to 5 business days .my items was expensive clothes worth more then 2000$ they told me my package was delayed ,because the box was too big I went to get update several times and they told me the same and they will deliver my package ,a month went and there is no signs of my package found I went the office and asked them if they can help me with a claim because I didn’t know how to do it .they did not help me .I regret I went usps and I will never go back there again I lost my package and money and they told me yesterday it looks like my package was lost and it’s too late for a claim

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.