United States Postal Service

2.1
224 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3903 Melear Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3903 Melear Dr, Arlington, TX
76015, United States

Hours

Reviews

2.1
224 reviews
5 stars
52
4 stars
5
3 stars
8
2 stars
10
1 star
149

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying poor attitudes and a lack of professionalism.

Delivery Issues

Numerous complaints about lost packages, incorrect delivery statuses, and delays in mail delivery were noted, leading to frustration among customers.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment indicated a significant inconsistency in service quality.

Long Wait Times

Customers frequently mentioned long wait times and understaffing, particularly during peak hours, contributing to a negative experience.

Security Concerns

There were serious concerns raised about mail theft and mishandling, with reports of stolen letters and packages.
  • SN
    Simon Navarro
    1 day ago
    5.0
    Very helpful people, never had a problem!! Thank you guys for your hard work!!!
  • JD
    James Dean
    4 days ago
    5.0
    Been going to the Melear location since I moved to Arlington in 1998 and have never had any problems. Quite the opposite, they are always courteous and helpful. A lot of these bad reviews have nothing to do with this location.
  • CL
    Corey Lark
    4 days ago
    5.0
    Was double checking hours and was shocked this location has such a low rating. As a Depop seller, I find myself here often and the employees are ALWAYS efficient, kind, personable, and professional. On one visit, I witnessed the man who works there (guy who always wears a hat) treat a 90-year-old man with such beautiful care and patience, making him feel seen and not rushing him along. The woman with fierce style and amazing glasses who usually sits far left always remembers me, asks how business is, and seems to genuinely care. She leaves me smiling every time. Most of my interactions are with them (really need to learn their names) and I truly appreciate their attitudes and customer service. This isn’t my closest USPS but I choose to keep going back because of them. So, in the spirit of Thanksgiving next week, just wanted to share my experience, express gratitude, and shout out the employees that keep the post office from being an errand I dread.
  • DC
    Darrell Crawford
    Nov 14, 2025
    1.0
    Ignorance at its finest
  • AS
    Annette Stephens
    Oct 30, 2025
    5.0
    This place gets a bad rap I see, but I went in today and the older woman who helped me was super kind and even asked if I was sure I wanted to mail something (to someone who forgot the item at my house) because of the cost. She was patient and friendly. If you’re kind to others, they usually will be kind back. ❤️

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.