The UPS Store

3.5
233 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2069 in Arlington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Whole Foods Shopping Center At Lamar And Collins.

Details

  • DeliveryNot available

Location

The UPS Store
835 E Lamar Blvd, Arlington, TX
76011, United States

Hours

Reviews

3.5
233 reviews
5 stars
139
4 stars
7
3 stars
4
2 stars
6
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some customers praised the friendly and helpful staff, others reported rude and unprofessional behavior from certain employees.

Package Handling

Multiple reviews indicate issues with package handling, including lost or stolen items, leading to significant customer dissatisfaction.

Efficiency

Some customers noted quick and efficient service, while others experienced long wait times and poor management of busy periods.

Professionalism

There are concerns about the professionalism of certain staff members, with reports of dismissive and condescending attitudes.

Store Management

Management has received criticism for handling customer complaints poorly and for the overall atmosphere of the store.
  • ES
    Eduardo Somoza
    Nov 15, 2025
    5.0
    Simply wonderful. ALL the People that Work at UPS E. LAMAR 76011 are amazing. Class act.
  • ES
    Ed Sherif
    Nov 14, 2025
    1.0
    I wish there was lower than 1 star review to offer this place. I ordered an expensive new phone online and I thought it would be wiser to have it delivered to a UPS store. I went to pick my package thats when things got crazy. The employe at first mentioned that it was never delivered even though tracking shows its at the location. Then 20 min later wife calls the store and the manger says it was handed to some stranger that claimed he has a notarized letter to pick up item !!! There is obviously some sort of theft including an insider. A police report has been filed and my intention to take it to court. Update Reading through the previous reviews there has multiple thefts reported at this location. Please be aware.
  • SM
    Shay Mac
    Nov 13, 2025
    1.0
    This is the WORST UPS store! I had a package redirected to the store because it required a signature and I knew I wouldn't be home. "Someone" came in and said they had permission to pick up my package AND THEY GAVE IT TO HIM...NO QUESTIONS ASKED...NO ID...NO SIGANTURE. They could care less that they gave my package to a random person and never even apologized for the mistake. THEY DIDN'T CARE. DON'T GO TO THIS STORE!
  • AH
    Amy Hartwell
    Nov 2, 2025
    5.0
    Friendly staff that does everything possible to assist with questions and with management of our UPS box and mail.
  • LW
    Lisa Wiese
    Sep 29, 2025
    5.0
    Anytime I've used UPS store, the associates are always friendly, trained in all areas, and I never have to wait long. Great job on making sure you're associates have the tools and knowledge they need to get the job done right to make things successful and stress free. The employees at this store are younger and I'm impressed with their behavior and work ethics. Always respectful, doing their job, never see them standing around, or on their phones. Great job!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Arlington?

The UPS Store #2069 offers expert packing, shipping, professional printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.