United States Postal Service

2.3
115 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5000 S Western St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5000 S Western St, Amarillo, TX
79109, United States

Hours

Reviews

2.3
115 reviews
5 stars
32
4 stars
4
3 stars
1
2 stars
9
1 star
69
  • JS
    John Smith
    Dec 29, 2025
    1.0
    I have had three pieces of mail not be delivered even when it showed in the informed delivery email i receive each day. All three of these pieces of mail were coming from the Texas dept of motor vehicles, one of which was the title to my car. I no longer think this is a coincidence, when all three mail pieces are coming from the same exact place. Who ever is running the USPS Lonestar station should be fired. I complained about the missing title the day it disnt show up and was told, "sorry, we will keep an eye out for it, but thats all we can do". My mailbox, btw is a locked box and can not be accessed by anyone other than myself and the mail carrier.
  • BH
    Big Head
    Dec 11, 2025
    1.0
    Always an issue with the delivery of my packages. I usually have instructions to deliver them to my front door but I guess the workers are too lazy to go drop it off at the door. My last package, I got a notification saying it was delivered to my parcel locker (when I said deliver to my front door) but it wasn’t in there when I went to get it. Other times I’ve been told they weren’t able to deliver my packages so I’ve had to go up there many times to pick it up 😐
  • SA
    Stacy Adams
    Oct 6, 2025
    2.0
    They really need to give this post office some attention. It is always a mad house with not nearly enough help.
  • ME
    Michael Estrada
    Sep 27, 2025
    5.0
    Friendly staff and nice and clean
  • BC
    Bill Van Camp
    Sep 20, 2025
    1.0
    A couple of times I was supposed to get a delivery on a Sunday and they said they couldn't deliver the package because the office was closed and they couldn't get in. My apartment building doesn't have an office for this building and my front door is 8 feet from the mailbox. I had to drive to the post office once in a snow storm to get my medicine because they said they couldn't deliver it and got stuck in my driveway when I got home

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.