United States Postal Service

2.5
143 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 455 E House St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
455 E House St, Alvin, TX
77511, United States

Hours

Reviews

2.5
143 reviews
5 stars
44
4 stars
9
3 stars
5
2 stars
7
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered mail and packages, with customers expressing frustration over unreliable service.

Facility Conditions

Customers noted poor maintenance of the post office building and long wait times due to insufficient staffing.

Mixed Experiences

While some customers reported positive interactions, many others shared negative experiences, highlighting inconsistency in service quality.
  • AC
    ahanna crow
    3 days ago
    1.0
    The most rudest lady works here! Asked about a package and she literally laughed in my face. Would not answer any questions without a sarcastic tone.
  • KW
    Katlyn Watley
    5 days ago
    1.0
    It says my license came in the mail on the 30th of December and I’m still waiting for it and it’s Jan 8th. The person who does our mail definitely misplaced it or just never cared to dropped it off,he always digs in people’s trash and always mixes up our mails with our neighbors. Very disappointed
  • CP
    Christian Pandora
    Jan 2, 2026
    4.0
    Finger printing machine "was down". People were polite, wish I would have known before driving all the way down here though.
  • PM
    Princess Melly
    Dec 30, 2025
    1.0
    Im not sure what the deal is with the old lady who works here that makes her so incredibly rude and miserable every single day but y’all really need to get someone working in there who has the tiniest shred of customer service. She makes me dread having to come to the post office.
  • HL
    Holly Lund
    Dec 2, 2025
    5.0
    Went in to get a book of stamps. This is the friendliest staff. The staff member was awesome.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.