United States Postal Service

2.5
139 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 455 E House St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
455 E House St, Alvin, TX
77511, United States

Hours

Reviews

2.5
139 reviews
5 stars
43
4 stars
8
3 stars
5
2 stars
7
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for their helpfulness, while others are described as rude and unprofessional.

Delivery Issues

Numerous complaints about lost or misdelivered mail and packages, with customers frequently receiving mail intended for others.

Facility Maintenance

The post office is criticized for poor maintenance and cleanliness, with customers expressing disappointment in the condition of the building.

Operational Hours

Customers suggest that the post office should extend its hours, especially on weekends, to better accommodate those who need to visit.

Staff Training

There are calls for better training for staff, as many customers report a lack of knowledge among employees regarding basic postal services.
  • MN
    Marsha St Nicholasy
    Nov 7, 2025
    5.0
    Helpful staff
  • JJ
    Juan
    Aug 29, 2025
    1.0
    Pretty low quality Post Office, Rude employees, almost all packages that get delivered via amazon or whatever will take 4 extra days to actually get put in your po box at this post office.
  • JJ
    JD
    Aug 25, 2025
    1.0
    Went there at 1130am today and they were closed due to no power, interesting there was power everywhere else in Alvin.
  • KW
    Koree Woodside
    Jun 27, 2025
    1.0
    They do not help me at all when they deliver my package to the wrong address. I can’t even get into my online account to change my address. So disappointed
  • MN
    mona n
    Dec 31, 2014
    1.0
    Things have gone downhill in this post office in the last year or so when it seems the majority of former employees have been replaced. I have a PO box and they mis-box mail all the time. I wonder who is getting my mail when I find someone else's mail in my box. I get people's mail whose STREET address has my PO box number in it, even though their zip code is different. I got someone's bank checks this way. Most recently I did not get an Amazon order. Someone on the phone at the post office said "well the computer says it was delivered" and refused to look around in the back for it. A month later turns out my order WAS sitting in the back all this time and the only reason I got it is because another box came in for me that got put with the previous box. I came into the lobby one time to a customer having a screaming fit because she was getting sued due to her registered mail not reaching destination by a deadline. Someone was explaining to her "oh, we found your mail laying on the floor in the back, sorry".

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.