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United States Postal Service

2.5
(148 reviews)

Business Details

455 E House St, Alvin, TX
77511, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 455 E House St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
455 E House St, Alvin, TX
77511, United States

Hours

Reviews

2.5
148 reviews
5 stars
44
4 stars
9
3 stars
5
2 stars
9
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific mentions of employees displaying a lack of professionalism and respect towards customers.

Delivery Issues

Many customers reported consistent problems with mail delivery, including lost packages, misdelivered mail, and delays in receiving items.

Mixed Experiences

While some customers praised individual staff members for their helpfulness and friendliness, these positive experiences were overshadowed by widespread complaints about overall service quality.

Facility Maintenance

Several reviews criticized the post office's physical condition and lack of upkeep, indicating a need for better maintenance of the facility.
  • MR
    mel r
    Feb 24, 2026
    1.0
    Idk why it is hard to get the mail ? I am expecting something from my insurance, I SEE IT in my email for INFORMED DELIVERY and 2 days in a row its not in my mailbox? Do better
  • MR
    Marissa Rowe
    Feb 24, 2026
    2.0
    Very rude staff!! Except one girl that helps me. The older lady is not nice. She needs to be replaced
  • MG
    Michelle Gomez
    Feb 14, 2026
    1.0
    Absolutely rude from the older Caucasian lady. I was waiting to be called but she said helloooo. I said oh sorry I was waiting to be called. As soon as I tried to get my first sentence out she cut me off mid way. Questioning if it’s us if we have Id just rude. I was not allowed to ask or talk. It was so incredibly uncomfortable and unexpected because the two Caucasian ppl she attended to before me were all smiles kindness and great customer service. I held back from being rude as I don’t believe in that behavior and I work in a heavy policy environment.
  • SW
    Sara Wolfe
    Jan 16, 2026
    2.0
    Don't waste your time for passport photos.. Their website allows you to make an appointment for a passport photo but they do not do this here. It was very obvious when I tried to check in for my appointment. Walked in at time of service and asked the lady at the desk where to go. She looked at me like she was annoyed and said "I mean you can go to Walgreens or somewhere". I said I had made an appointment for this location on the website. She said "for a photo?" like its new.. I said yes i have a confirmation number. She said oh well our camera is down so we can't do it. I said that "you might want to check your website then because I made the appointment there". I dont believe that their camera was "not working" as I have heard this from others when in the post office for other things. It seemed clear that they didn't want to be bothered.
  • KW
    Katlyn Watley
    Jan 8, 2026
    1.0
    It says my license came in the mail on the 30th of December and I’m still waiting for it and it’s Jan 8th. The person who does our mail definitely misplaced it or just never cared to dropped it off,he always digs in people’s trash and always mixes up our mails with our neighbors. Very disappointed

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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