United States Postal Service

1.7
171 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 300 E Highway 67 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 E Highway 67, Alvarado, TX
76009, United States

Hours

Reviews

1.7
171 reviews
5 stars
27
4 stars
3
3 stars
0
2 stars
2
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, particularly a tall older male employee, leading to a negative customer experience.

Passport Services

Many customers reported significant issues with passport services, including long wait times, rude treatment, and confusion over appointment availability.

Mail Delivery Issues

Frequent complaints about mail being delivered to the wrong address or not delivered at all, with customers expressing frustration over lost packages.

Positive Staff Experiences

Some customers praised individual staff members, particularly a woman named Rossie, for their helpfulness and kindness amidst the overall negative feedback.
  • HL
    Heather Lee
    Dec 5, 2025
    5.0
    We had such a great experience getting our first-time passports! I was a little nervous because of some of the negative reviews, but everything went smoothly. The staff was friendly, helpful, and very organized. The two of us were in and out in just 15 minutes. Couldn’t have asked for an easier or more efficient process! Highly recommend.
  • BK
    Brooke Kichurchak
    Dec 4, 2025
    1.0
    Alvarado, TX location... please get your Passport Acceptance Agent(s) retrained. My clients have TWICE had to pull their kids out of school and take time off of work to drive 50 minutes each way only to have their passports tossed out of processing due to something being done incorrectly. They have paid for expedited services as well and this has taken months at this point.
  • NY
    Nina Yobiz
    Nov 29, 2025
    1.0
    It's getting ridiculous not being able to get packages delivered when they are supposed to, all because the carriers are either too lazy or ignorant to common sense of reading the hours of the business and knowing the communication that has already been discussed and established for where to leave packages. I am tired of having to contact higher ups and report issues, then getting a phone call from the post master for me to drive to the post office to pick up my mail. Happens about every 3 to 4 months. DO BETTER ALVARADO USPS!!! Out of everywhere I have lived, this post office is the absolute worst!!
  • BM
    bella M.
    Nov 20, 2025
    5.0
    Today was an awesome experience with an amazing woman ,she made my day and helped me send a stack of cards. I can't thank her enough for her warmth and kindness. She went above and beyond for me and was an excellent representative for the post office and as an employe. Its so refreshing to have an amazing lady like that working in our post office ,she deserves a triple raise and I will be praying for her . God blesses good people
  • JZ
    Jillian Zemel
    Oct 23, 2025
    1.0
    There is a grumpy older man who stands at USPS (not actually doing his job) that told me as soon as I asked if he can scan a QR code or print a label that I had on my phone to ultimately return a package that he won’t do that. He immediately felt the need to tell me that my package will not go anywhere with an old label on it and I must remove it completely (will do that once a label is printed) and also that they don’t print at USPS. When I asked how I can get a label printed he told me to go to the library. Needless to say, he doesn’t want to work at USPS. Please look into replacing him as he clearly doesn’t want to do his job. It also was not busy because I was the only customer inside. I will be getting the label printed at USPS because that is one of the services that are available for customers. The more people that file a complaint with USPS customer care about this type of service, there will be more of a paper trail to get this person removed and hopefully he can find a job that’s a better fit for him.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.