United States Postal Service

Reviews

• AA

  Angelina

  Mar 3, 2026
  1.0
  As someone who consistently mails packages due to an online business, this location is abhorrent. Not only does the self service kiosk constantly runs out of ink, but the drop off bin is always jammed, they have done nothing to alleviate this year after year. Allen USPS office needs to take note of the Plano locations that run smoothly, I regret having to say the customer service here LACKS, the manager is rude and has no people skills. I was hung up on multiple times when I had issues with packages being misdelivered. Spoken over, interrupted, treated like I’m not human. It’s insane how miserable these people are. Appalling.
• EC

  elva carrillo

  Mar 2, 2026
  1.0
  the majority of the workers here are so disrespectful and miserable. seems like they are unwilling to help and should probably consider a different job where they don't work with people. i have been here twice and both times i have been treated poorly. all i have ever came here for is a simple drop off, yet the self service drop off is always jammed and if you attempt to inform them its broken they snap at you.
• TY

  Texas YD

  Feb 25, 2026
  1.0
  Wanted ship package Kiosk machine broken. Does not work. Cannot even print a prepaid label as no ink it said. Went to front desk line. Waited long time. Got to cashier. She said I need go back and write To and From addresses on the physical box with a pen or marker. And to wait in line again. I asked her if she can type it in the computer to print a label, she said no. I just left.
• RD

  Robert Delgado

  Feb 11, 2026
  1.0
  Not sure how anyone can give this place more than one star - I'd give it zero if I could! The workers here are miserable and their attitude shows it. I dealt with two of their employees, both of which were extremely rude, but it was nothing compared to how they talked to other customers. "Nope. Can't help with that.", "Hurry up, we're about to close.", etc. are extremely common here. There were 3 ladies that I saw, all of which were rude. There was one gentleman that seemed like he was nice but I didn't hear anything from him. I'm assuming they're like that due to their boss (assuming that's who she was), who at 5:59 PM came out of the back, loudly yelling "Let's go, let's go, we're closing, get out of here!". I rarely use USPS and this experience will ensure that I avoid them at all costs.
• AJ

  Anitha Jones

  Feb 9, 2026
  1.0
  I had a missing package to Allen and created a service request. A woman named Parkland called from Allen Post Office and told me that USPS Ground Advantage can take upto 30 days to receive the package and closed the ticket. She told me that she put a tracker on the ticket, but when I followed up another CS Representative told me that Parkland added comments in the ticket that the package is with a third party. It was a worst experiene and the emplyeee name is PARKLAND.

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