Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 401 Century Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
527 reviews
5 stars
107
4 stars
26
3 stars
11
2 stars
24
1 star
359
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several specific complaints about employees' attitudes and lack of professionalism.
Staff Performance
While some customers praised individual employees like Christopher for exceptional service, the overall sentiment indicated a need for better training and management of staff.
Operational Issues
Frequent complaints about long lines, broken facilities, and inefficient processes were noted, contributing to a frustrating customer experience.
Package Handling
Numerous reviews highlighted issues with misdelivered packages and poor handling of items, leading to customer dissatisfaction.
- TSTina “Picklz” Smallwood3 days ago5.0Very clean and staff was professional and kind. My one gripe is the automatic entry doors. The annoying screech they make upon opening and closing is that of nails on a chalk board but VERY LOUD. Makes me want to take my WD-40 up there and just spray them!! They've been in this condition for at least 3 years. I didn't have a bad experience and didn't wait more than 15 minutes with one person working.
- RCRuthie Cole6 days ago5.0I've had to make several postal stops in the last year and this post office is my favorite. Due to my work schedule I've had to go close to closing many times and have always been treated with kindness and patience by several different workers. Despite the lines being long they move fast. This post office knows how to move people quickly while being very considerate at the same time. I appreciate so much the excellent customer service.
- IIIsabelleMarieDec 20, 20254.0Chris is the nicest person there. He needs to be in charge and teach everyone else how to talk to people. While all the ladies are incredibly rude and treat people like idiots.
- JAJhoanna ArangurenDec 15, 20252.0I never received such as a bad experience in a USPS(The girl that is at the first spot on the left)My boxes needed some more tape and I didn’t know they don’t have free tape so I asked her if I could go back to her is she said with attitude “if I am here”. Then I ask her for two different receipts because I was sending packages to two different states and she said:” you have to go back to the line”. So disappointed.
- CRCaitlin RodgersDec 12, 20251.0This post office is a joke. The package drop off has been busted for awhile now and they don’t have a place setup to drop off packages that are paid for and ready to go. Lines are out the door because people have to wait to drop a package off that’s already been labeled.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located?
The United States Postal Service is located at 401 Century Pkwy, Allen, TX 75013.
What are the operating hours of the Allen Post Office?
The Post Office is open Monday to Friday from 8:30 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Can I apply for a U.S. passport at the Allen Post Office?
Yes, you can apply for a first-time U.S. passport at this location. Please complete and print your passport application form before applying.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require scheduling an appointment online. Limited walk-in hours may be available at select times.
Does this Post Office offer passport photo services?
Yes, passport photos are available for first-time passport applicants by appointment through the online scheduler.
How much does a passport photo cost at the USPS in Allen?
The fee for a passport photo at this USPS location is $15.
Can I rent a PO Box at the 401 Century Pkwy Post Office?
Yes, you can rent a PO Box either online or in person at this Post Office. You need two valid forms of ID and a completed application if applying in person.
Are the PO Boxes accessible after hours at this USPS location?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but it’s best to check with the location for specific hours.
What nearby services can I visit before or after going to the Post Office at 401 Century Pkwy?
Nearby you can visit MJ’s Computer Repair and Services for tech support, Cintas Uniform Services for retail needs, or enjoy recreational activities at D-BAT Allen, a sports and recreation venue.
Is there a nearby location where I can handle real estate services near the Allen Post Office?
Yes, Pacific Merger Group and Realtor Jing Su offer real estate services close to the Allen Post Office, perfect if you need to combine errands.
How can nearby transportation and logistics services benefit me when visiting the Allen Post Office?
Pax Logistics nearby offers freight and cargo services, which could complement your shipping needs when visiting the Post Office.