The UPS Store

3.5
122 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3739 in Allen offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northwest Corner Of Highway 75 (Central Expressway) & Tom Thumb Shopping Center Behind Starbucks.

Details

  • DeliveryNot available

Location

The UPS Store
906 W McDermott Dr, Allen, TX
75013, United States

Hours

Reviews

3.5
122 reviews
5 stars
69
4 stars
8
3 stars
1
2 stars
4
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some employees are praised for their friendliness and professionalism, while others are criticized for rudeness and lack of support.

Efficiency

Many customers appreciate the quick service and efficiency at this location, although some report longer wait times due to technical issues.

Pricing Issues

Several reviews mention dissatisfaction with charges for printing labels and packaging materials, leading to perceptions of price gouging.

Management Concerns

There are complaints about poor management practices, including handling of customer complaints and accountability for service issues.
  • AB
    Alisha Bell
    Dec 12, 2025
    5.0
    Today I had the pleasure of meeting delivery driver Kevin in ALLEN. He is a shining example of what anyone would want to representing their company. Thank you so much for your wonderful service KEVIN.
  • TA
    Trish Ashton
    Oct 2, 2025
    5.0
    Very clean, orderly and runs smoothly. Friendly helpful staff.
  • EN
    Elmira Nicholson
    Sep 28, 2025
    1.0
    The WORST of the WORST experience ever!! Stay away from this location, do yourself a huge favor!! RUN!!!!!!!!!!
  • GC
    Greg Caldwell
    Sep 27, 2025
    5.0
    Unreal services, alternative, professional, sincere and wants to service you in any way they can. Top notch business Greg
  • DO
    daniela o
    Sep 23, 2025
    1.0
    Terrible experience.its always something at this location... First time I shipped my package, UPS returned it claiming the receiver didn’t accept it, which was completely untrue. It never even reached the destination, and there were no real delivery attempts despite what they said. Every UPS location It went through just pointed fingers at each other, and no one took responsibility. I was told I’d be reimbursed for the first failed attempt, but that never happened. Instead, I had to pay for a second shipping label out of my own pocket. And after all that, the package arrived completely damaged. To make matters worse, my local UPS Store just shrugged it off, saying it’s “corporate’s problem” and even suggested I switch to another carrier. If you’re branded as a UPS Store, customers should expect accountability, not excuses and zero support. This was a complete waste of money and time. UPS really needs to get it together. Update , no one cared to reach out after attempting . And I didn't get a refund either. $200 with now trashed

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Allen offer?

The UPS Store #3739 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing.