The UPS Store

3.8
127 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6215 in Allen offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Se Corner Of Stacy & I-75, Next To The Vitamin Shoppe.

Details

  • DeliveryNot available

Location

The UPS Store
190 E Stacy Rd, Allen, TX
75002, United States

Hours

Reviews

3.8
127 reviews
5 stars
85
4 stars
2
3 stars
1
2 stars
2
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and friendliness, others were criticized for rudeness and unprofessional behavior.

Efficiency

Many customers appreciated the quick service and efficiency of the staff, particularly during busy times.

Management Issues

Several reviews highlighted concerns about the management style, particularly regarding a lack of accountability and poor customer interaction.

Cleanliness and Organization

The store was frequently noted as clean and well-organized, contributing positively to the customer experience.

Delivery and Shipping Problems

There were multiple complaints about shipping delays and issues with package handling, leading to customer dissatisfaction.
  • CD
    Christine Diaz
    3 days ago
    5.0
    Trevor is an AWESOME associate! He went the extra mile in helping me with a multi-part print job. He is friendly and has a “Can Do” work ethic.
  • CL
    Cedrico L.
    Dec 29, 2025
    5.0
    The service was exceptional! Service members were knowledgeable and effectively efficient in their delivery of service.
  • MG
    Misty Gingras
    Dec 15, 2025
    5.0
    Ordered a custom sign for an event. Ordering process was easy, pricing was affordable, quick turnaround, and beautifully made. 10/10 recommend!
  • MA
    Matilda Archie
    Dec 10, 2025
    1.0
    I sent a package from this store as I always do but this time my package took twice the delivery time. I felt like it was unfair to me that I paid so much for a delivery and the package arrived five days late. I spoke to the store and they were unhelpful in any way. Iasked for a refund and they said they could not offer me a refund. I have been using this store for three years and as a customer I feel as if the store could have handled things better. I asked for the manager's support and the manager wouldn't even get on the phone with me, instead they put the responsibility on their employee.
  • TJ
    The Journey
    Nov 18, 2025
    2.0
    A young man behind the counter was patronizing. I told him I didn’t appreciate his lack of professionalism to which he replied, “I don’t work for you.” Ironically, this was after I paid him to deliver my package. 2 stars for working for me; a deduction of 3 for his lack of awareness.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6215 in Allen offer?

The UPS Store #6215 offers expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, and faxing services.