United States Postal Service

2.4
204 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 11936 Bellaire Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11936 Bellaire Blvd, Alief, TX
77411, United States

Hours

Reviews

2.4
204 reviews
5 stars
58
4 stars
12
3 stars
6
2 stars
2
1 star
126

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlight the staff's rudeness and unprofessional behavior, particularly from a few specific employees, leading to a negative customer experience.

Customer Service

Many customers reported poor customer service, including lack of assistance, dismissive attitudes, and unhelpful responses to inquiries.

Management Issues

The management at this location is frequently criticized for being rude and unapproachable, contributing to a hostile environment for customers.

Mixed Experiences

While many reviews are negative, a few customers did report positive experiences with specific staff members who provided helpful and friendly service.

Disorganization

Customers noted issues with disorganization, including incorrect information about services and long wait times, which added to their frustration.
  • VJ
    Vicente Jaimes
    Nov 13, 2025
    5.0
    I was applying for a passport and couldn’t have had a better experience had some issues and Michelle, who always has a positive attitude and is always lively help me out along with Israel, who was also very professional helped me out as well. They are the best I walked out With a very satisfied experience. Definitely recommend this post office. Will definitely come back.
  • NN
    Neena
    Nov 13, 2025
    5.0
    I dont know why this get so many low rating but if you had experienced other post office you would appreciate the staffs here more. Previously I made an appointment for US passport at beechnut location and they were horrible. With the appointment I and others are ahead of me had to wait for 2 hours to realized when we check in we didn't bring all the requirements and have to come back another day. It was so frustrating. Then my friend recommended this place, I walk in in the morning with no appointment, and right away a gentleman ask me what I'm here for, I said I dont have an appointment and he checked if I got everything ready so that I just dont waste my time waiting, and tell someone to help me right away. It was fast and efficient, I didn't have to wait for a second. To be honest, I was more appreciated with place like here that they really trying to help you.
  • SC
    Stanley C.
    Nov 8, 2025
    1.0
    This post office and the one at beechnut are the worst post office to visit..they will trash your mail..don’t just go here.
  • RF
    Rico Fabugais
    Sep 29, 2025
    5.0
    Staff are helpful
  • GQ
    Grace Qi
    Sep 19, 2025
    1.0
    The old man who is in charge of doing passports should be fired. Absolutely the worst experience in my life. My mom and I came in with a scheduled passport photo appointment and he treated us with annoyance and very bad attitude. Did not end up taking the photo due to his false requirements. I tried to correct him but he answered “are you trying to do my job?” On the way out, he joked that even if we didn’t get the photo we shouldn’t “try to run over people” even though we were walking slowly. On top of this, he also treated other customers poorly. He mocked a confused lady and said “go home and tell your mom.” She did not mention anything about her mom and was clearly old enough to live on her own. The man also seems like he hates his job. When he was taking a picture of a girl before me, he lazily held the camera like he was falling asleep and casually took a few snaps. Looking through the other reviews, it seems like many people have had the same experiences. 0 stars for this post office branch for ignoring people’s comments and allowing for situations like this to happen over and over again.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.