United States Postal Service

2.4
210 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 11936 Bellaire Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11936 Bellaire Blvd, Alief, TX
77411, United States

Hours

Reviews

2.4
210 reviews
5 stars
60
4 stars
12
3 stars
6
2 stars
2
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly from the manager, leading to a negative experience.

Staff Attitude

Numerous reviews highlighted a consistent pattern of staff displaying poor attitudes, including condescension and lack of respect towards customers.

Mixed Experiences

While some customers had positive interactions with specific employees, the overall sentiment leaned heavily towards dissatisfaction with service quality.

Efficiency Issues

Customers frequently mentioned disorganization and inefficiency, particularly regarding passport services and package handling.

Cleanliness and Environment

A few reviews noted that the location was clean and well-maintained, contrasting with the negative feedback about staff behavior.
  • OB
    O Bell
    Dec 13, 2025
    5.0
    This post office location was clean and the employees that I interacted with were very helpful in helping me open up a PO Box and gave me some very useful information about renewing my passport early.
  • MD
    Minh Dao
    Dec 12, 2025
    1.0
    both workers had heavy attitude and made it feel like a chore to explain basic shipping information that people who don’t always ship things know.
  • OY
    Olive Yew
    Dec 6, 2025
    1.0
    The employee working on 12/3 at 12 PM (dark skin guy) refused to scan the 10 packages I brought in and would not provide a receipt, even though the post office was not busy. He told me that if I wanted a receipt, I should go to another location. It felt as though he did not want to do his job or provide basic customer service. I would understand if the office had been busy, but that was not the case.
  • FD
    Fuzzymon Dake
    Dec 5, 2025
    5.0
    One of the clerk was very nice she took the timer to advise me
  • NN
    Nifemi
    Nov 28, 2025
    1.0
    Post master is so grumpy and unwelcoming, doesn’t even respond to your greeting. He kept complaining while I was there. He ruined my mood.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.