The UPS Store

Reviews

• JM

  Jo McKinney

  1 day ago
  5.0
  Friendly and fast
• DS

  Dale Springstead

  3 days ago
  1.0
  Very unfriendly employees!
• MM

  Makala Murria

  Apr 23, 2026
  1.0
  I’m leaving this review for both UPS Store locations involved to help others avoid the same issue. While out here working in Abilene I had to have important documents replaced and had to have them mailed to my home in San Antonio. My mother went to a UPS Store in San Antonio to forward them and clearly explained the situation. She was not told that a mailbox is required for the receiving UPS Store to hold mail. Instead, she was instructed to purchase stamps, send everything in one envelope, and was assured it would be held for pickup in Abilene. When I arrived at the Abilene location, I was told my envelope had arrived the day before but was returned to sender because I did not have a mailbox. This was especially frustrating because I had already scheduled an appointment the prior weekend to set up a mailbox, which the store canceled due to “no access to their PO Boxes ,” and I was told to try again during the week—despite working 10-hour days, six days a week. It has now been two weeks since the item was marked “return to sender,” and it still has not made it back to San Antonio. There has been no weather or other delays that would justify this. When I followed up, I was told it had to go through a warehouse and that they were unsure of USPS processes. There is no reasonable scenario where standard in-state mail should take this long to be returned. This entire experience reflects poor communication, incorrect guidance, and a lack of accountability. I will also be filing a formal complaint regarding this situation.
• EC

  Edgar C

  Apr 21, 2026
  5.0
  Excellent service
• JJ

  Jayme Johnston

  Mar 27, 2026
  3.0
  While normally I can get in and out quickly, today was a different story (which is the reason for 3 stars instead of 1). Had this been my first time there, I would've given it 1 star. The main door is blocked due to some kind of construction. You can barely get close enough to see there is a sign to use the door in the courtyard side. Drive around the back and park and it's a long walk to find it with little signage. What is normally about 2 minutes took 15. UPS should make Amazon aware that this location is extremely inconvenient due to both road and building construction so alternate locations can be chosen.

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