United States Postal Service

2.4
119 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 341 Pine St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
341 Pine St, Abilene, TX
79601, United States

Hours

Reviews

2.4
119 reviews
5 stars
35
4 stars
4
3 stars
6
2 stars
2
1 star
72
  • TM
    Trinity Mayo
    1 day ago
    1.0
    I attempted to call more than 3 times starting at 4pm, well before closing time and no one will answer the phones. Very dissatisfied with both services in delivery and customer support.
  • SS
    sean s
    Oct 27, 2025
    1.0
    Easily the worst customer service, I never leave reviews but I just had to say how awful the people that work here are. They WILL not answer the phone and when they accidentally do you can hear them click the buttons to hang up on you. On top of that they always have nasty attitudes when you go in because god forbid they have to do their job
  • AM
    Ally Mora
    Oct 1, 2025
    5.0
    Mrs Jordan which I had spoke with was very helpful and helped us get the problem solved
  • CS
    C S
    Sep 28, 2025
    1.0
    How many times am I gonna watch my package arrive at the abilene facility and then leave for Lubbock again??? SORT IT OUT CORRECTLY
  • AD
    Angeline Durham
    Aug 14, 2025
    5.0
    I’m so happy to say that yesterday I had an LIFE CHANGING experience with JANNETT when I visited the post office! She had the best customer service that I’ve had at any post office that I’ve been to in my life! So warm and friendly. But most importantly she CARED about me. That is something that can not be taught. Jannett, actually liked her job and she wanted to help me, which is priceless. In addition to her kindness she was an expert at helping me with my passport renewal and making sure I had everything I needed to getting my last name changed on my passport, taking my passport picture, and getting my mailbox keys she did all of this is 15 mins or less! 10 out of 10 stars! Thank You JANNETT!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.