United States Postal Service

3.0
62 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 800 Willow St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
800 Willow St, Springfield, TN
37172, United States

Hours

Reviews

3.0
62 reviews
5 stars
26
4 stars
5
3 stars
1
2 stars
4
1 star
26
  • JL
    Justin Lambert
    Dec 15, 2025
    1.0
    Went to make a complaint after they lost my utility bill. Lady at counter acted like I was bothersome. Then I talked to manager? Stated my case and told him I've also delivered neighborhood mail for being at wrong address many times over the years. I was told there's nothing they can do about it? Place is a joke and so is the help number.
  • DB
    Don B
    Nov 28, 2025
    5.0
    Delivery driver is excellent and kind
  • TF
    Ty Fisher
    Nov 20, 2025
    1.0
    Numerous times my packages are delivered damaged. On rainy days my packages are just put on the porch in the rain where the boxes fell apart.
  • AR
    Angela Farmer Rhodes
    Nov 7, 2025
    5.0
    Best staff ever!! I always enjoy coming in here. Friendly, knowledgeable, and helpful always!!
  • HJ
    Henry Johnson
    Nov 4, 2025
    1.0
    Absolutely cannot get in touch with this place about their mail carriers putting letters and packages at the wrong houses. Had to make a formal complaint with USPS customer service. They literally do not have a care in the world unless it affects them.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.