The UPS Store

4.8
587 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #7732 in Spring Hill offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Location

The UPS Store
4884 Port Royal Rd, Spring Hill, TN
37174, United States

Hours

Reviews

4.8
587 reviews
5 stars
550
4 stars
5
3 stars
2
2 stars
3
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; while some employees like Manisha received praise for being helpful and friendly, others were reported as rude and unprofessional.

Efficiency

Customers frequently mentioned long wait times and inefficiency in service, with some experiences taking excessively long for simple tasks.

Pricing Issues

Several customers expressed dissatisfaction with pricing, feeling that charges were excessive compared to other shipping options.

Store Condition

The store was noted to be messy and disorganized, which negatively impacted customer experiences.
  • ML
    Moni L
    5 days ago
    1.0
    RUDE! Went over the weekend to ship packages. Woman behind the counter clearly doesn’t like her job or the customers that walk through the door. Rattles off shipping rates so quickly you have to ask for her to repeat herself and then she is even more annoyed. Went to USPS and shipped my three packages for a little over the price that I was quoted for the smallest package she quoted. Run! The self service machine at USPS was extremely user friendly and possibly even more personable than the woman working this weekend.
  • KT
    Kiersten Thompson
    Jan 3, 2026
    1.0
    This is the worst UPS I’ve ever been to. They need new management. They are rude to customers and not helpful. Please get some new management! I dread any time I have to come here and half the time the Amazon Kiosk doesn’t work.
  • DD
    David Dallmer
    Dec 29, 2025
    1.0
    My wife went to this location and asked for advice in purchasing boxes she could use to send picture frames for Christmas. The associate sold her boxes that were far too large. I went to return the boxes, completely unused, with the original receipt and the manager “Neil” said he wouldn’t accept the return. The staff couldn’t have been nicer for what it’s worth, but Neil definitely lost a customer for life today. Can’t trust their shipping expertise and they won’t accept returns when they mess up. Go elsewhere.
  • LG
    Lucy Garcia
    Dec 18, 2025
    1.0
    Manisha is rude. Unprofessional. Takes advantage of every customer walking in. Does a half ass job on taping boxes. Charges for tape even when i am paying 20 bucks to ship my return. Always in a bad mood. Over charge a man 300 bucks. I told him to go to USPS. He was so upset and shaking. I will never go to this location even though it's the closet to me. This is not the 1st time she's been rude.
  • EF
    Ellen F
    Dec 17, 2025
    1.0
    To ship a child's board game, 14" x 11" X 5" box, from Spring Hill, TN, to a location 3 states away: 1st quote $125.00; 2nd quote $124.00; 3rd quote with no guaranty of a delivery date $65.00. I walked out! And shipped with the post office USPS Ground $12.80. Package arrived in 2 days.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Spring Hill offer?

The UPS Store provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing services.