United States Postal Service

1.7
169 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 10575 Dayton Pike to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10575 Dayton Pike, Soddy Daisy, TN
37379, United States

Hours

Reviews

1.7
169 reviews
5 stars
18
4 stars
6
3 stars
6
2 stars
9
1 star
130

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages marked as delivered but not received, with many instances of misdelivered mail and packages left outside in poor conditions.

Customer Service

While some employees received praise for their friendliness, many reviews highlighted poor customer service, including unhelpful staff and difficulty reaching the post office by phone.

Management Concerns

Several reviews pointed to poor management practices, including understaffing and lack of accountability, leading to widespread dissatisfaction with service.

Inconsistent Performance

Customers experienced a mix of positive and negative interactions, with some praising individual employees while others expressed frustration with overall service quality.
  • AR
    Abby Rhodes
    Dec 18, 2025
    1.0
    Found a very important package left under my mailbox in the rain this afternoon. Very upset. Bag was ripped open and it was very expensive clothes for my mother. Clothes are wet. I would like to know who the mail person was for today because this is not right. The mail person was clearly lazy to put it on my porch in the rain.
  • CL
    charles lloyd
    Dec 13, 2025
    5.0
    Randy at the front counter was very nice and had kind words to say. Also had a smile on his face which was appreciated during the Christmas season.
  • LW
    Loboloco Grey wolf
    Oct 28, 2025
    1.0
    I was at my mailbox at when the mail carrier was delivering mail. I watched as he finished loading the boxes, but he scanned my package as “Delivered in mailbox” even though it was not placed inside. I immediately checked my mailbox and confirmed it wasn’t there. It’s now been two days, and the local supervisor told me they’re “trying to resolve it,” but I haven’t received any updates. I would like to file a formal complaint about the driver for false delivery scanning and request a follow-up on the missing package.
  • JC
    Jack Cain
    Oct 9, 2025
    1.0
    Delivery service is poor, except for junk mail. After dropping off a package carrier drove vehicle over front yard on October 6. I receive a periodical daily. As of today, October 9 they have not been delivered. This started last Monday, four days now.
  • VV
    Verena
    Oct 4, 2025
    4.0
    I used to dread going in but I have to say the last six months, the clerks have been very friendly. Very helpful and cheerful. Glad to see such a positive change.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.