The UPS Store

3.9
211 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6259 in Smyrna offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At The Intersection Of Sam Ridley Pkwy And Isabella Lane In Front Of Home Depot.

Details

  • DeliveryNot available

Location

The UPS Store
479 Sam Ridley Pkwy, Smyrna, TN
37167, United States

Hours

Reviews

3.9
211 reviews
5 stars
144
4 stars
10
3 stars
1
2 stars
5
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is frequently praised for being friendly, helpful, and efficient, with many customers highlighting individual employees for their exceptional service.

Speed of Service

Customers consistently report quick service, often noting that they are in and out of the store rapidly, even during busy times.

Mixed Experiences

While many reviews are positive, there are notable complaints regarding pricing transparency and some negative interactions with staff, indicating inconsistency in service quality.

Professionalism

Several reviews commend the professionalism of the staff, although there are instances of unprofessional behavior reported by some customers.

Location Convenience

The store is appreciated for its convenient location, making it a preferred choice for many customers for shipping and returns.
  • KM
    Kristina Moreno
    5 days ago
    5.0
    I love my local UPS store in Smyrna TN on Sam Ridley - I ship packages every week and the staff is really great with service, they are fast and really nice. I have worked with Casey now a few times and he is TOP NOTCH - he gives the most professional white glove service. It's truly a pleasure to go in and ship packages. He is kind and patient and really pays attention to you personally and takes his job seriously. You rarely find customer service anywhere and he is above the rest, really goes above and beyond. Thank you to the whole staff and Casey!
  • KM
    Kristina moreno
    5 days ago
    5.0
    I love my local UPS store here in Smyrna TN - on Sam Ridley. The staff is so helpful patient and incredibly professional. I ship a lot of samples for work and I usually get to work with Casey and he is great, I feel like I am getting formal white glove service when I walk in. The whole staff is like this but Casey’s dedication to his craft is top notch
  • TK
    Trevor Kimmel
    6 days ago
    5.0
    In from Utah, staying in Tennessee until December. Acquired more stuff I don't want to fly home with. Hit up this UPS store and was treated like a king! Casey and his amazingly glorious beard helped me get my package sent out safely and efficiently. Thanks Casey!
  • GW
    Garrett Watson
    Nov 17, 2025
    5.0
    Kail was super helpful and pleasant helping me notarize some papers! She seemed exuberant and eager to help me and made the process easy and time efficient. Everyone else here was nice as well! Will come back here for all my shopping/notary needs.
  • FL
    Fj Looper
    Nov 17, 2025
    5.0
    An employee by the name of Casey was awesome. He gave perfect customer service. He helped me locate shipping labels because I could not print them and he helped me download them into the Store‘s computer so that I could get my packages shipped. He was very helpful and he went above and beyond and helping me and he didn’t have to do that and he was very kind beautiful personality. I can’t say enough about him and thank you Casey.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular operating hours of The UPS Store in Smyrna?

The UPS Store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 3:00 PM, and Sunday from 10:00 AM to 3:00 PM.