The UPS Store

4.2
269 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6259 in Smyrna offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - At The Intersection Of Sam Ridley Pkwy And Isabella Lane In Front Of Home Depot.

Details

  • DeliveryNot available

Location

The UPS Store
479 Sam Ridley Pkwy, Smyrna, TN
37167, United States

Hours

Reviews

4.2
269 reviews
5 stars
202
4 stars
11
3 stars
1
2 stars
5
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Shayla, Casey, and Keara, received high praise for their helpfulness, friendliness, and professionalism, contributing to a positive customer experience.

Efficiency

Customers noted the quick service and efficient handling of transactions, even during busy periods like the holiday season.

Knowledgeability

Employees demonstrated strong knowledge of shipping processes and services, assisting customers effectively with their needs.

Mixed Experiences

While many reviews were positive, there were some complaints regarding specific incidents of poor service and unprofessional behavior from certain staff members.
  • LT
    Lizet Tirres
    3 days ago
    5.0
    Went in on a Friday afternoon and not only got great service but the whole team seemed to be in a great mood. They all were friendly and bright even though the place had a stream of customers. A+ to the whole team.
  • LR
    Lisa Rhea
    3 days ago
    5.0
    Casey is very knowledgeable about the Happy Returns system. He made sure I had the correct sizes in the correct bags as he scanned them. I really appreciate his attention to detail and just being a kind person.
  • DM
    Dr. Chasity Muhammad
    Jan 5, 2026
    5.0
    The employees at this UPS store are always so helpful and friendly, even when the store is busy. I especially love the ease and efficiency that they have to make processes as simple as possible for the customer.
  • LM
    Linda Morrow
    Jan 1, 2026
    5.0
    A young lady named Tatiana at the UPS on Sam Ridley Drive, Smyrna, Tennessee. She assisted me with several packages. Tatiana was very professional, kind, friendly, and most all a great listener to assist me with my packaging concerns. I truly appreciate all her assistance and patience in organizing and providing me with the right information. Tatiana wanted to make sure all my boxes/ packages was sent out correctly. Please thank her and let her know she was a angel.
  • CC
    Chris
    Dec 16, 2025
    5.0
    Tatiana was extraordinarily polite and professional. She offered a smile upon greeting me and provided me with all of the information I would have otherwise asked for when shipping two items domestically to my family members. This was my not my first encounter with this rep and both times, she met me with the same quality of professionalism and tact that gives the UPS brand the positive representation and reputation it has. I will gladly come back to this specific store if anything - just to have her assist me again. Usually when I'm shipping things, it can be a lot to bare but she just made things that much easier for me during both recent visits. UPS Store, hold on to this one.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular operating hours of The UPS Store in Smyrna?

The UPS Store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 3:00 PM, and Sunday from 10:00 AM to 3:00 PM.