United States Postal Service

2.6
30 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 100 S 1st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
100 S 1st St, Smithville, TN
37166, United States

Hours

Reviews

2.6
30 reviews
5 stars
10
4 stars
1
3 stars
1
2 stars
2
1 star
16
  • MM
    Michelle
    Jul 22, 2025
    1.0
    If I could give a zero I would . The customer service is horrible . No one answers at the Liberty Tn office . I was only calling - before the line became” busy “ to Enquire why ?!?!?! Do they keep passing up picking my mail ??? I have had mail showing sent out to me on the 18th of a mint and I received it on the 28th ???? Are y’all Employing carrier pigeons ? This costs me late fees in large amounts when I send off mail / bills and they or whomever is covering my area - they just don’t stop by ???? I live on a dead end road in which I provide a nice turn around for . This is laziness . It’s unacceptable.
  • LG
    lalo G
    Dec 12, 2023
    1.0
    customer service could definitely be better
  • CA
    CAROLINE YOUNG ASHER
    Feb 18, 2022
    1.0
    I waited and waited Just to ask a question and Never did get to speak w/ anyone...I realize people are busy but they fail to realize is I am busy also and having to wait for almost an hour to get to speak w/ someone and not getting to is a sure Waist of my time also. This is wrong they need a much beter system and I bet that is why they are Rated 2.7
  • VL
    Vi Landis
    Jan 16, 2020
    1.0
    Very rude and unhappy employees. This is by choice as they have the mindset they are more intelligent and better than everyone else. Very sad
  • HS
    H G (Shegra)
    Oct 17, 2019
    5.0
    I love the people here always nice and work with you

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.