United States Postal Service

2.5
31 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 100 S 1st St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
100 S 1st St, Smithville, TN
37166, United States

Hours

Reviews

2.5
31 reviews
5 stars
10
4 stars
1
3 stars
1
2 stars
3
1 star
16
  • MM
    Michelle
    Jul 22, 2025
    1.0
    If I could give a zero I would . The customer service is horrible . No one answers at the Liberty Tn office . I was only calling - before the line became” busy “ to Enquire why ?!?!?! Do they keep passing up picking my mail ??? I have had mail showing sent out to me on the 18th of a mint and I received it on the 28th ???? Are y’all Employing carrier pigeons ? This costs me late fees in large amounts when I send off mail / bills and they or whomever is covering my area - they just don’t stop by ???? I live on a dead end road in which I provide a nice turn around for . This is laziness . It’s unacceptable.
  • BN
    Beverly Foster. (Net)
    Feb 18, 2025
    5.0
    Friendly and professional
  • DC
    Dave Case
    Jul 19, 2023
    1.0
    Worst postal service available...constantly leaving my packages next to the street for anyone to grab or even drive over. Have complained to postmaster and the delivery driver still continues to not bring packages to the house..if could rate ZERO stars I would. Guess I need to pay more on shipping to have delivered by FedEx or UPS who do their jobs
  • MV
    Michael VanDyne
    Jan 24, 2022
    1.0
    Iv'e lived in my current location for less than a year and Iv'e already had about 6 pieces of mail lost and never delivered to me. I see it in informed delivery but it never physically makes it to my address. Some of these have been months ago but still never show up. I call up there about it and they have no idea, so I guess good luck getting all of your mail.
  • SW
    Stacey Watson
    Mar 30, 2021
    3.0
    I hate to give a review over all bc everyone has been helpful but this one lady. I believe her name was Cindy. My stimulus check was sent to smithville post office instead of dowelltown (which is my actual address) so I have called once a day until yesterday when I found out some checks had went out but the carriers had them so I called at the end of the day. I’m a mom of 5 and could use it! But when I called this morning to check I get a smart reply of “we will call YOU when we get it”. They also get busy and could forget and I don’t want it getting sent back! I’m a very friendly person until your ride to me! Everyone else that has helped me has been super nice otherwise!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.