Brand Certified
United States Postal Service
1.9(311 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
711 Dolly Parton Pkwy, Sevierville, TN
37862, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 711 Dolly Parton Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
711 Dolly Parton Pkwy, Sevierville, TN
37862, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.9
311 reviews
5 stars
57
4 stars
6
3 stars
6
2 stars
8
1 star
234
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported consistent problems with package deliveries, including claims of missed deliveries, packages left in unsafe locations, and drivers refusing to deliver to doorsteps.
Customer Service
Many reviews highlighted poor customer service, including unhelpful staff, rudeness, and difficulty in reaching the post office by phone.
Staff Performance
Several customers expressed frustration with the perceived laziness and incompetence of delivery staff, leading to complaints about undelivered packages and mishandling of mail.
Positive Experiences
Despite the negative feedback, some customers praised the friendly and helpful nature of the staff at the post office, particularly those working at the counter.
- ESEllison Stedding2 days ago1.0The only usps that I have death with that refuses to deliver packages. Why is it that the delivery driver can put my item on their truck, but because they don’t want to walk up one flight of stairs with a 10lb box, they’d rather leave a slip that tells me to pick it up later. The boxes that they HAVE left for us have both been damaged pretty bad, one item needing to be sent back and replaced. You can’t get in contact with the store, as the number listed is automated. But my fedex driver had no problem putting an 80lb box of car parts right at my doorstep! Pure laziness with no care for other’s people’s belongings.
- RRRachel RodriguezFeb 16, 20261.0Wish I could give 0-stars. This is the worst usps! No wonder they have a 1star rating. They constantly lie and refuse to deliver our Amazon packages. We have an incredibly short, accessible driveway and porch with no gate code etc. All LIES! Our mailbox isn't "full". This location needs to be investigated and individuals either re-trained or fired. If there's a shortage of personnel or delivery vehicles, that needs to be FIXED asap! Very frustrated and dissatisfied how my tax dollars are being poorly used here.
- JRJoshua RodriguezFeb 16, 20261.0This usps is the worst usps we've ever experienced. They lie about our packages saying "mailbox full" or "no access to front porch" etc. ALL LIES. This usps is lazy and dishonest and needs to be investigated asap.
- LBLisa BeardFeb 10, 20261.0Never answer the phone, and the mail carriers refuse to get out of their vehicles. There is a clear, marked sign that says where to deliver packages in the front on the driveway, but they won’t even go down the short driveway to deliver (average size, short driveway). They always mark as either “customer refused delivery,” or “mailbox full.” Both are lies. This is the worst post office I have ever experienced. I would recommend shipping using any other method to avoid massive headaches and items being shipped back.
- KSKaleeyy SextonFeb 2, 20261.0If I could give Angela 000000- reviews I would. And the man working there today. I understand that the weather is bad, but holding my package for DAYS, when I’ve offered to pick it up, due to weather. It’s crazy crying because you have to do your job. It’s 2:15, we were the only ones in there. we live off of Dolly Parton, literally 4 minutes from The post office. If you can’t deliver, let us pick our mail and packages up, instead of crying about it. Do better, yall are paid more than enough to stand around on your phone. “If another person asks I’m going to shoot myself” I just feel like employees shouldn’t be saying this.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 711 Dolly Parton Pkwy?
This Post Office offers mail sending and package shipping, money orders, Post Office boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and many locations can also take your passport photo. You should complete and print your passport application form beforehand.
Do I need an appointment to get passport services here?
Most Post Offices offering passport services require appointments scheduled through their online scheduler, although limited walk-in hours are available at select locations.
Is passport photo service available at this location, and what is the cost?
Passport photo service is available by appointment only, with a current fee of $15.
Can I rent a PO Box at this Post Office and how do I do it?
Yes, you can rent a PO Box either online by searching available boxes and reserving one, or in person by bringing two valid forms of ID and the completed application.
Are PO Boxes accessible outside regular hours at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary by location. Please check with this local Post Office for exact lobby access hours.
What are the operating hours for the United States Postal Service at 711 Dolly Parton Pkwy?
The Post Office is open Monday to Friday from 8:30 AM to 4:30 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
Are there any food options near the Post Office at 711 Dolly Parton Pkwy?
Yes, nearby food options include Papa Johns Pizza, China 1 Chinese Restaurant, CAMPS Chicken, and Bellacino's Pizza & Grinders. You can grab a meal before or after your visit to USPS.
What other local services can I find near the United States Postal Service in Sevierville?
Nearby, there are several real estate agencies like Jo Schultheiss - Realtor and The Real Estate Firm, as well as services like Great Clips hair salon, Cricket Wireless mobile store, and Jackson Hewitt Tax Service.
Is there public transit or convenient landmarks that help locate the Post Office at 711 Dolly Parton Pkwy?
While no specific transit stations are listed nearby, the Post Office is centrally located on Dolly Parton Parkway near landmarks such as Food City supermarket and McMahan Independent Missionary Baptist Church, which can help in finding the location.
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