The UPS Store

4.7
229 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2234 in Pigeon Forge offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Pine Mountain Mall Between Lights 5 & 6 On Parkway.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomNot available

Location

The UPS Store
3152 Parkway, Pigeon Forge, TN
37863, United States

Hours

Reviews

4.7
229 reviews
5 stars
211
4 stars
0
3 stars
2
2 stars
1
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for being friendly, helpful, and attentive, with many customers highlighting individual employees like Brenda, Holly, and Desi for their exceptional service.

Efficiency

Customers frequently noted the quick and efficient service, often mentioning minimal wait times and smooth processing of transactions.

Cleanliness

The store was described as clean and well-organized, contributing to a positive customer experience.

Overall Experience

Many reviews expressed high satisfaction with the overall experience at this location, with customers stating they would return and recommend the store to others.
  • MM
    Matthew Maples
    3 days ago
    5.0
    I return a lot of things back to Amazon for misc reasons. The girls at this UPS store are always so sweet! Brenda, Cami and Beth are always so sweet! The associates are just as kind and helpful. Always look forward to coming back!
  • JP
    Jasmin Pettus
    3 days ago
    5.0
    Holly, Beth, and Desi were truly amazing! So helpful and kind! They definitely went the extra mile to make sure I was taken care of. Thanks ladies!
  • KH
    Krystal Harris
    Dec 24, 2025
    5.0
    The ladies Beth and Holly were amazing, extremely helpful very patient and just overall nice. They were able to help find the right box sizesI needed, along with packing my items with Care. I will return to this location just because of how kind they were. Thank you ladies Merry Christmas.🎄🎁
  • CH
    Cassie Hall
    Dec 23, 2025
    5.0
    I have never had a package issue with ups . Ups has always been very helpful and very quick with their job ! Thank you UPS
  • EH
    Emily Hays
    Dec 22, 2025
    5.0
    Efficient and friendly service. Beth was thoughtful in packing our daughter’s Christmas package. With a warm smile and friendly disposition, she explained the prices for shipping options. In such a busy season, Beth was patient, cheerful, and kind.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Pigeon Forge offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, computer access, and passport/photo ID services.