Brand Certified
United States Postal Service
1.8(126 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
215 Donelson Pike, Nashville, TN
37214, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 215 Donelson Pike to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.8
126 reviews
5 stars
21
4 stars
2
3 stars1
2 stars
3
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor communication and lack of assistance.
Operational Hours
Numerous complaints about the post office being closed during posted hours, leading to frustration among customers.
Package Handling
Frequent issues with lost or misdelivered packages, causing significant dissatisfaction among patrons.
Staffing Issues
Comments indicate that the post office is often understaffed, leading to slow service and long wait times.
Positive Experiences
Despite the negative feedback, some customers praised individual staff members for their helpfulness and positive interactions.
- MPMaya W (Pippa)Dec 31, 20255.0This post office is really good. The reviews are really low and I'm surprised to see that because every time I come in here the staff is very helpful, courteous, super nice to me. I've never really had a problem with this post office. Anytime I have a problem with my mail whenever I come here they seem to be able to either get it resolved or do their best to give me the information to resolve it on my own.
- FDFrancessca DavoodiDec 1, 20255.0Darrius and Andre were so kind and greeted everyone with genuine smiles. It was really refreshing to see that level of customer service. I work in sales myself, and I always try to treat people the way I’d want to be treated, so it meant a lot to experience that same energy. It made the whole visit feel really positive. We all need to be kinder to one another because you never know what someone is going through. Happy Holidays!
- FSFred ScottNov 25, 20255.0Great Service at this location! Quick, easy and friendly! Easy in and out for mail drop off lane too.
- AAAutumnJul 12, 20221.0Got a package from Amazon and was supposed to receive the package on Thursday. They tried to deliver before my apartment complex was open and obviously couldn’t because it was too large for my mailbox. I went to this facility that evening to pick up the package and they said it wasn’t there which I understood to mean it might have been on the truck still. I requested to have the package delivered the next day when I showed up in person using the request to deliver paper I was given when they had the first failed delivery attempt (had to do this because computer system for redelivery requests was down..). Nothing showed up that next day (Friday) And so I requested a re-delivery via Web For the next day. Still no package on that Saturday. On Monday I finally called USPS and they put in a request for information on the location of the package and suddenly it appeared as “lost“ when prior it maintained the “failed deliver” message on the tracking. I had to re-order the package through Amazon and I really hope that it goes through a different shipping company. I’ve never had any trouble with FedEx, UPS or Amazon‘s shipping. The bad reviews regarding this location are completely valid and you should avoid using this branch if possible.
- JRJS ReynoldsSep 24, 20201.0As you can see from the other reviews, this post office is the absolute worst both in terms of mail delivery and accountability to resolve the aforementioned mistakes. I strongly support the post office overall so this specific branch is extremely disappointing.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 215 Donelson Pike?
You can send mail, ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State, and most locations can also take your passport photo.
Do I need an appointment to use passport services at this location?
Yes, most passport services require an appointment made through the online scheduler, though limited walk-in hours may be available at select locations.
How much does it cost to get a passport photo at this Post Office?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box online for this location?
Yes, you can search for and reserve available PO Boxes online. You'll receive instructions to complete your setup in person at the Post Office.
Are the PO Boxes accessible after normal business hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary by location. Please check with your local Post Office for specific lobby hours.
What are the operating hours for the United States Postal Service at 215 Donelson Pike?
The Post Office is open Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
What nearby post offices can help me if this location is busy?
Nearby post offices include Post Office Donelson and US Post Office, which can provide similar mailing and shipping services if needed.
Are there any nearby insurance agencies if I need financial services while visiting the Post Office?
Yes, Nationwide Insurance: Gaffney Insurance Agency & Financial Services LLC and Shea Antunes - State Farm Insurance Agent are located nearby for your auto and financial insurance needs.
What nearby wellness or beauty services can I visit before or after my Post Office trip?
You can visit Amálie Aesthetics + Wellness, Snob Girl Aesthetics, Blue Sapphire Massage, Wynze Salon Spa, or The Nail Spot for various beauty and wellness treatments near the Post Office.
Brand Certified Facts from United States Postal Service
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