United States Postal Service

2.1
139 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1718 Church St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1718 Church St, Nashville, TN
37203, United States

Hours

Reviews

2.1
139 reviews
5 stars
29
4 stars
5
3 stars
4
2 stars
11
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor service and lack of professionalism.

Operational Hours

Numerous complaints about incorrect posted hours, with many customers frustrated by the location closing earlier than advertised.

Cleanliness and Environment

Some customers appreciated the cleanliness and organization of the post office, while others noted issues with safety and the presence of homeless individuals.

Delivery Issues

Frequent reports of lost packages, delivery exceptions, and unresponsive staff regarding delivery problems.
  • BB
    Bohemianjoey
    Dec 16, 2025
    1.0
    The bald guy literally argued with me for 5 minutes about being closed early when there were other people being helped and they weren’t even closed yet. The doors were open. Shut the door in my face. This place is literally the worst. Go anywhere else.
  • RC
    rachel crabtree
    Dec 9, 2025
    5.0
    Clean and friendly!
  • RF
    Rachel Franklin
    Dec 8, 2025
    1.0
    Worst post office in the county. Never more than one window open, rude, unprofessional.
  • JT
    Jody Todd
    Dec 8, 2025
    5.0
    I was in Nashville for a meeting and had something I needed to mail and just looked up what post office was closest to where I was. I don't really like to go to a new place when you are pinched for time because you have to figure out where it is, you have to figure out where to park, you have to figure out where the thing is you're looking for. But I can honestly say I walked into this post office and it was clean, bright, I immediately saw the dropbox that I needed to access and it was a delightful experience. You've done such a good job at making this particular branch of the USPO easy to find, easy to get in and out of because there's a stoplight right there and in general a delight.
  • LP
    Lara Palmer
    Nov 11, 2025
    1.0
    They have their hours listed as open until 5:30, but I just got here and apparently they close at 5:00 every day. Thanks for wasting my time USPS!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.