United States Postal Service

2.4
104 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2006 Acklen Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2006 Acklen Ave, Nashville, TN
37212, United States

Hours

Reviews

2.4
104 reviews
5 stars
33
4 stars
2
3 stars
2
2 stars
2
1 star
65
  • BB
    Ben Brooks
    Dec 16, 2025
    1.0
    Gross incompetence is the only way to describe Lori’s effort today. I was in line for my Noon passport appointment scheduled 3 weeks prior when she asked “who’s in line for a passport appt” at 1204. She then proceeded to tell me that my 5 min grace period was up and refused to explain any documentation that was needed or assist with rescheduling. I asked how is it possible at 1204 my 5 min grace period was expired? Her answer was: “I don’t know what time you got in line”… Despite standing in line already and watching me walk in the door??? What a miserable experience and miserable person. Do not come to this location for a passport - pick literally any other location in Nashville or surrounding areas if you need to renew or get a new passport.
  • AS
    Angela Saunders
    Nov 17, 2025
    5.0
    Went to this location, which is close to work, to submit my first ever passport. I had a couple of issues filling out to form( blue ink instead of black and wrong amount on payment money order), the clerk Deb was extremely helpful and patient with me, straightening everything out, doing a fairly good photo, and giving me a more confident feeling that the process will go well.
  • NN
    Nunyas Nunya
    Dec 21, 2017
    1.0
    You can NEVER get through on the phone, then it just goes to a busy tone. They can't handle simple tasks. Sometimes they are friendly, but asking for your original receipt back, they refuse. If you even ask to get a copy of the receipt, or take a photo on your phone, they also refuse. They go out of their way to be rude and unhelpful. Living up to the stereotype of USPS. Way to go Acklen...
  • KC
    Kai Colucci
    Aug 22, 2016
    5.0
    Came on a Monday morning expecting some sort of chaos but both tellers were cheerful, kind, helpful and efficient. 10/10 would return

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.