Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4501 Charlotte Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.2
154 reviews
5 stars
42
4 stars
3
3 stars
4
2 stars
6
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or hostile.
Delivery Issues
Frequent complaints about packages being lost, misdelivered, or not delivered at all, leading to significant frustration.
Operational Problems
Customers noted inconsistent hours, frequent closures, and understaffing, resulting in long wait times and poor service.
Mixed Experiences
While some customers praised individual employees for their helpfulness, these positive experiences were overshadowed by widespread negative feedback.
CS
Charliah Starks
2 days ago
1.0
I have nothing but bad experiences with this branch. Incoming packages are sent here at this base and then prepared to be delivered to the customer but no. No. No. …. The package is now sent to ANOTHER STATE just 2-3 days later. WHY? This has happened twice in the last 2 months how is that even possible? I have had to place a missing mail order just to have my package sent back to this facility and PRAY that they don’t mishandle the package for the 3rd time. Unbelievable
RN
Rene (Ne')
Feb 10, 2026
1.0
This is just an awful location! The employees don’t care and will close with you standing in their face in the door! They aren’t caring that customers have. Been in line waiting. I would go elsewhere but this location has my package I have tried for 2 days to pick up and I can’t get help!
LM
LaChanda Moore
Feb 10, 2026
1.0
Our postal woman did not deliver our package but left a notice saying we must pick it up. She entered our building and never said a word about it just left the notice as a missed delivery. The date she put as the missed delivery was Feb. 14, 2026. Today is Feb. 10, 2026.
HH
HannahMarie
Feb 3, 2026
3.0
This is the closest post office for me which is rather annoying since the staff are ridiculously stressed and frequently snap at customers. They ran out of stamps the one day I actually needed to buy stamps by selling all available stamps to another individual in line ahead of me. The situation was rather interesting since the request was “all the stamps you have, especially the big rolls, I want 5000-10,000 stamps.” Bizarre. The lobby parcel drop doesn’t accept packages after 5 or before 8 which is inconvenient. The lobby door doesn’t close properly. Generally not a well kept place, and the air of irritation from staff when folks have the audacity to show up and try to mail things is disappointing.
JV
John Voorhies
Jan 14, 2026
1.0
This is ridiculous. They do not answer the phone at this location AT ALL. I had a usps driver stop at the end of my street and mark my packages as delivered in my mailbox. When I went outside to check the mailbox, there was nothing delivered. The USPS van then drive back down the street, driving all crazy and jumping curbs and parking on the sidewalks IN HIS VAN. He then drove right past my house again without delivering anything. I tried calling the actual Post Office at this number about a dozen times now - no answer, just constant ringing for 4 min before it automatically disconnects. I called Customer Service who then put in a service request. I was promised a call within 2 business days. It has now been 4 business days, and no one had contacted me. I called back to the local post office - again no answering. I then called customer service again, and they informed me that the case was closed and that they had notes that they spoke to me about my missing package - WHICH IS A LIE! I absolutely hate USPS in this location - they are liars, unreliable, and super unhelpful!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 4501 Charlotte Ave, Nashville?
You can send mail and packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time U.S. passport applications and most can also take your passport photo. Be sure to complete and print your application form before applying.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment scheduled through the USPS online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours for the United States Postal Service at 4501 Charlotte Ave?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
How can I reserve and access a PO Box at this location?
You can search for and reserve a PO Box online. Most locations offer 24/7 access to PO Boxes in the lobby, but hours may vary by location, so check locally for specific details.
What is the price for a passport photo at the USPS?
The current fee for a passport photo at USPS is $15.
Are there nearby restaurants where I can eat before or after visiting the Post Office?
Yes, nearby dining options include Taqueria del Sol and Tres Hermanos, both Mexican restaurants. You can enjoy a meal before or after your visit.
What services are offered nearby for personal care around the Post Office location?
Nearby you will find Synergy Hair Skin Body offering hair, skin, and body services, and Monty's Barber Shop for haircuts and beauty supplies.
Are there any nearby businesses that could help with event planning or marketing?
Yes, Oak Street Associates and Red Griffin provide marketing and advertising services, and Knestrick By Design offers event planning services nearby.
Is there a nearby studio or shop where I could rent bikes or attend music lessons?
You can visit Ride615 Bicycle Shop for bike rentals and Rivas Recording Studio for music production and lessons, both located near the Post Office.
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