United States Postal Service

1.9
255 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4112 Nolensville Pike to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4112 Nolensville Pike, Nashville, TN
37211, United States

Hours

Reviews

1.9
255 reviews
5 stars
47
4 stars
7
3 stars
5
2 stars
9
1 star
187

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude and unhelpful staff, with many expressing frustration over the lack of assistance and professionalism.

Delivery Issues

Numerous reviews highlight problems with package deliveries, including lost packages, incorrect deliveries, and failure to deliver items as promised.

Long Wait Times

Customers frequently reported long wait times and understaffing, leading to dissatisfaction with the efficiency of service.

Inconsistent Hours

Several reviews mention the post office closing early or not adhering to posted hours, causing inconvenience for customers.

Mixed Experiences

While many reviews are negative, a few customers noted positive interactions with specific staff members, suggesting that experiences can vary significantly.
  • VC
    varsha chaudhary
    Jan 1, 2026
    5.0
    The staff at my local post office are very friendly and helpful. They patiently answer questions and make the process quick and easy. Great customer service experience.
  • KW
    Kimberly West
    Dec 5, 2025
    5.0
    I had such a wonderful experience at this post office yesterday. I waited in line and watched the clerks positive interactions with everyone that came in. The line didn’t take too long and once it was my turn, my issue needed a supervisor. Their supervisor, Hannah, immediately came out even though on a conference call took my information. Let me know that it was going to take a little while since she was on that call but she would definitely reach out to our carrier Curtis and get back with me as soon as possible. Very friendly. Within an hour, Curtis had rectified my issue and I did receive a call back from Hannah closing the loop. I was very impressed with the service, especially being the holidays, and grateful that this is my post office.
  • MK
    Margarita Kovaleva
    Oct 2, 2025
    1.0
    There are so many complaining about this place . Maybe it’s time to change the employees ?
  • RJ
    Randy Jacoy
    Sep 29, 2025
    1.0
    Terrible office. Will not answer the phone. Sent a package to my daughters name in care of this post office so she could go pick it up. (That's how my local post office said it should be done.). They received it and sent it back the same day because they said it was undeliverable. Tried calling for a solid hour and they never picked up. I will use a different office next time.
  • KV
    katherine v
    Sep 22, 2025
    1.0
    This is the second time I have experienced a packaging reopening at this location. They always put sticker or receipt that says sorry for opening your package from another distribution center but it is always them. They open your packages and don’t take accountability. Do anything to avoid sending to and from this location. The first time they stole something very valuable and ever since I stopped. I sent paper receipts this time and didn’t think they would open my package but they did. So disrespectful from a state/govt funded place.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.