The UPS Store

4.7
559 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3196 in Nashville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Murfreesboro Road And Edge Of Lake.

Details

  • DeliveryAvailable
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
2500 Murfreesboro Rd, Nashville, TN
37217, United States

Hours

Reviews

4.7
559 reviews
5 stars
507
4 stars
10
3 stars
1
2 stars
4
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly Jessica and Lynn, for their exceptional, friendly, and helpful service.

Efficiency

Many reviews highlighted the quick and efficient service provided, making the process of shipping and returns easy and stress-free.

Professionalism

The staff were noted for their professionalism and ability to handle busy situations while maintaining a positive attitude.

Cleanliness and Organization

The store was frequently described as clean, organized, and well-maintained, contributing to a pleasant customer experience.

Employee Recognition

Several customers expressed appreciation for specific employees, suggesting they deserve recognition or raises for their outstanding service.
  • LS
    Lourdes Sosa
    2 days ago
    5.0
    Wow, excellent Customer Serviced. I went to the store with 7 items, I was nerve, and Mr. Hana was very kind and very patience with me, explain all the process and make my return a great experience. Thank you!!
  • JF
    James Flowers
    3 days ago
    5.0
    Lynn at this location was quick and empathetic with my return and long day. Could not have asked for better or faster service, especially on a busy Friday night.
  • LR
    LaLa Reeves
    Nov 10, 2025
    5.0
    I always have a great experience at this UPS store. They keep it clean. Parking is a little crappy, but it's just the location. Not the stores fault. Nikkie, Karla, and Jessica are always sweet, helpful, and always willing to go above and beyond to get you in and out fast. Every worker here has always been very helpful, and friendly. (I'm sorry I don't know everyones names). Even when there's a long line they manage to get it flowing fast with a smile on their faces! I've never had a bad experience at this location.
  • NA
    Nafisa Abdukhamidova
    Nov 7, 2025
    5.0
    I had such a great experience at the UPS Store thanks to Lynn! She was super friendly, patient, and went above and beyond to help me with my shipment. Lynn made the whole process quick and easy, and her positive attitude really stood out. It’s always nice to be helped by someone who genuinely cares about customer service. Thank you, Lynn, for making my day a little easier!
  • MR
    M Roberts
    Nov 4, 2025
    5.0
    I had to get a phone that was lost in Nashville, TN shipped to me in Washington state. The whole team at this UPS store was very polite, professional and helpful. They took my call,confirmed they could receive the phone, package it, and ship it. They took down my name phone number, and the name of the person that would be dropping the phone off. They called me as soon as they received the phone and we had it packaged and ready for shipment within 15 minutes. This is how great service is provided!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Nashville?

The UPS Store #3196 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.