The UPS Store

4.0
205 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4687 in Nashville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Same Shopping Strip As Applebee's.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
718 Thompson Ln, Nashville, TN
37204, United States

Hours

Reviews

4.0
205 reviews
5 stars
143
4 stars
7
3 stars
3
2 stars
8
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting employees like Isaiah and Rodrigo.

Inconsistency

Some reviews noted a lack of consistency in service quality, with experiences ranging from excellent to very poor, particularly regarding staff knowledge and attitude.

Efficiency

Several customers appreciated the quick and smooth service, especially for Amazon returns and shipping needs.

Management Issues

There were complaints about management and staff behavior, with some customers reporting rude interactions and poor handling of issues.

Store Cleanliness

The store was generally described as clean and well-organized, contributing to a positive customer experience.
  • SG
    Some Guy
    4 days ago
    5.0
    I've been going here for several years to drop of packages for work and every employee i have dealt with has been so wonderfully helpful and friendly. Today i had a particular issue where i'd dropped off a package earlier in the day but had put the WRONG THING in the package. I came back to the store with my receipt and they helped me find my package and put the correct item in the box for shipping. What could have been a very stressful situation was not one due to the people that work here. Please never change!
  • JS
    J S
    Dec 8, 2025
    5.0
    Great service
  • KK
    Kuniko
    Nov 24, 2025
    2.0
    Very slow service and not enough cashiers. I do not recommend this location if your in a rush.
  • RB
    Ruby Barnes
    Nov 5, 2025
    5.0
    The employees were very efficient and friendly. The store was clean and parking was easy.
  • YA
    Yayne Abeba
    Oct 19, 2025
    1.0
    The staff are rude!! They give off a “I don’t get paid enough to care” vibe. I had to send documents to a foreign country and the associate that helped me had no idea what he was doing. He kept trying to classify them as a gift.. I told him not to because then the recipient would have to pay a tax on it. Who w any sense would classify documents as a gift? He didn’t know how to categorize them and instead of getting someone to show him how to do it, he treated me as if I was the problem I eventually took back my documents and left. I went to fed ex where they did it with no problem. Every time I’ve been there I’ve been met w the Gen Z stare and ennui I wouldn’t trust this location with anything Even though this location is less than a mile from me, I drive to the UPS or FedEx in Brentwood.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4687 in Nashville offer?

The UPS Store #4687 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and computer access.