United States Postal Service

2.3
182 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 825 S Church St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
825 S Church St, Murfreesboro, TN
37130, United States

Hours

Reviews

2.3
182 reviews
5 stars
55
4 stars
3
3 stars
1
2 stars
7
1 star
116

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with mail delivery, including lost packages, misdelivered mail, and delays.

Customer Service

Feedback on customer service was mixed; while some employees were praised for their helpfulness, many reviews highlighted rude and unprofessional behavior from staff.

Efficiency

Customers frequently mentioned long wait times and inefficiencies in service, particularly during busy hours.

Mixed Experiences

Some customers had positive experiences with specific staff members, but overall sentiment leaned towards dissatisfaction with the service.

Communication Problems

Many customers expressed frustration with the inability to reach customer service by phone and the lack of clear communication regarding their mail and packages.
  • SS
    sarah
    Nov 13, 2025
    1.0
    Constantly marks my package pickup requests as completed hours before actually coming to my house and ignores the packages. Stop marking it as successful at 10 am if you don’t even come to my house until 4 pm, especially if you’re not even going to take the package! This location is the worst. The courier has been rude and lazy for this route for years, constantly talking on the phone about how much she hates this job and could make more doing something else. Please for the love of god quit and go be their problem then I cannot stand you!!
  • GA
    Greg Anderson
    Oct 27, 2025
    1.0
    Worst mail center ever. I even signed up for informed delivery service… it says I have 6 pieces of mail (most of them are payments for work)…haven’t received mail in 4 days. Mail carrier is dismissive when i asked about my mail.
  • MM
    Mindy Mendicino
    Oct 11, 2025
    1.0
    Service in general is lacking and customer service is terrible. I suggest you use UPS or FedEx whenever possible.
  • GK
    George Keith
    Sep 5, 2025
    5.0
    The passport agent is so pleasant and helpful! And the retail staff are so respectful and helpful. Best post office experience I have had
  • BA
    Brandon Alsandouk
    Aug 22, 2025
    1.0
    I wish I could put no stars. So, in December I wrote a letter to my Pastor with a gift card to him. The church I belong to does not have a mail box. I did not know this and is an honest mistake on my part. I got an email from the usps informed delivery showing the card was going to be returned to me due to the fact the church did not have a mailbox. I never received it. When I went to speak with the manager Richard V the manager had no explanation on how I received an email showing the letter was supposed to be in my mailbox and how it never showed. I spoke with my regular delivery person who was on vacation the week that the letter was supposed to arrive and he said to me that it was most likely stollen by the contractors that the usps has hired during peak demand. I thank him for being honest with me. I wish Richard V would of had the same honesty with me

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.