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The UPS Store #3534 in Murfreesboro offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Kensington Place Shopping Center.
Overall, many customers praised the friendly and helpful staff, highlighting their efficiency and willingness to assist.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude employees and poor service in some instances.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, particularly regarding shipping costs and additional fees for services.
Quick Service
Many customers appreciated the fast service and minimal wait times at this location.
BD
Bobbie Dillman
6 days ago
5.0
I am always greeted when I come in. The staff are courteous and knowledgeable and expedite the process so I don't have to wait.
TS
Tami S
Feb 1, 2026
5.0
Staff was fast and friendly!
AE
Anna Simone Eskander
Jan 20, 2026
1.0
Over six weeks ago, UPS delivered a $400+ package from Swatch to the wrong address. The delivery photo clearly shows a door that does not match my address—a fact so obvious that it should have ended this issue immediately.
Instead, I have been stuck in an endless loop. Every time I call UPS, I’m told to “contact the shipper for updates,” even after UPS themselves sent someone to the correct address to “investigate.” The conclusion was apparent from the start: the package was misdelivered, and it is now gone.
At this point, the only reasonable explanations are that the package was taken by the person at the incorrect address or mishandled internally. Either way, this is a UPS failure. What’s most frustrating is not just the loss, but the deliberate delay and deflection of responsibility, which increasingly feels like an attempt to exhaust the customer into giving up rather than resolving a clear error.
I have been patient, cooperative, and persistent for nearly two months. What I’ve received in return is avoidance, scripted responses, and no accountability.
This review exists because standard channels have failed. If necessary, I will continue posting this review at every relevant UPS location until it reaches someone willing to take responsibility and resolve a straightforward case of a lost package.
Customers should be aware: when UPS makes a mistake, getting a resolution can be far more difficult than it should ever be.
WC
Woodrow Coen
Jan 5, 2026
5.0
I made the mistake of filling out the wrong shipping name. I then contacted specific shout-out 2 Baylor and Lawrence who modified my shipping and had to contact the owner to to get authorization. I'm very grateful for them keeping their word and successfully correcting my mistake
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #3534 in Murfreesboro offer?
The UPS Store #3534 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours for The UPS Store #3534?
The UPS Store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 10:00 AM to 4:00 PM, and Sunday from 11:00 AM to 4:00 PM.
Is The UPS Store #3534 open on holidays?
The store is closed on some holidays including November 27, December 25, December 31, January 1, and January 19. For other holidays, hours may vary. Please check the website for details.
Where is The UPS Store #3534 located?
It is located at 1715 S Rutherford Blvd, Ste K, Murfreesboro, TN 37130, in the Kensington Place Shopping Center.
What payment options are accepted at The UPS Store #3534?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I find mailbox rental services at The UPS Store #3534?
Yes, mailbox rental services are offered for all your mail and package needs.
Does The UPS Store #3534 provide printing and copying services?
Yes, the store offers professional printing, copy services, and document finishing.
Are notary and shredding services available at this location?
Yes, The UPS Store #3534 offers notary services and document shredding.
What nearby places can help customers access The UPS Store #3534 in Murfreesboro?
Nearby places such as multiple other The UPS Store locations, CenterWell Murfreesboro medical center, and USPS post offices can help orient customers or provide complementary services when visiting this UPS Store.
What other businesses are located near The UPS Store #3534 that customers might visit?
Customers might also visit local places like MavaNell Studio fabric and arts store, outreach thrift antique store, Fantastic Sams hair salon, and Edward Jones financial services nearby for additional shopping or services.
Is there a place to pick up DVDs or rent movies near The UPS Store #3534?
Yes, the Redbox rental service is nearby, offering music and DVD rentals along with fast food options for customers to enjoy before or after their UPS Store visit.
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