The UPS Store

Reviews

• TT

  Tony Timbers

  Oct 1, 2025
  5.0
  I just had a really great experience at this location. I was returning an Amazon order and I made a mistake with how I processed the return. Kail, the customer service representative didn’t just tell me that I did it wrong she helped to walk me through the process and correct it so I didn’t have to come back after printing it out myself which is what I would have had to do. You don’t see kindness and service like this anymore. Thank you Kail!
• MW

  Morgan White

  Aug 17, 2025
  1.0
  I had a pretty negative experience yesterday when I went to this store to drop off a package. When I walked in, I was the only customer in the store. There were 3 young employees there, all doing random things around the store and I was told “be right with you”. One girl was on the phone, the guy was printing off papers at his desk and the last young lady was scanning /organizing things. They had me wait for 15 mins before helping me and my return took about 20 seconds in total. I know the employees have a lot on their to do list, but I wasn’t acknowledged or told that they apologized for the wait and they acted as if I was the inconvenience for coming in and interrupting their to-do list.
• SL

  S L

  Jun 21, 2025
  5.0
  Every single employee in this store is NICE! So incredibly rare these days. They are young, professional, kind, and expedient in what they do. I go out of my way to bring my Amazon returns here and to use this particular store for my shopping needs whenever I can. Their attitudes are a testament to the manager/owner because they are well trained and each employee smiles. I've gone to other UPS stores that are lacking in all these things. Everyone with UPS stores should train here.
• CS

  Celina Sloan

  Jun 15, 2025
  1.0
  I recently had a terrible experience at this UPS store while trying to return an a rug to Amazon. The man at the counter was incredibly rude and unprofessional. He seemed annoyed and rushed, refusing to assist me properly. I've never encountered such poor service at this location before. We ended up driving to the UPS store on Old Fort, where they were more than happy to help us. It's disappointing because this location is much closer to our home. I won't be returning to this specific UPS store.
• CS

  Catrina Skinny

  Nov 14, 2023
  5.0
  These People are SHARP!! Great to deal with & know what They're Doing. Very Nice Too. I do My Amazon Returns at this Location. Very Efficient. :-)

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