Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2491 N Mount Juliet Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.9
125 reviews
5 stars
55
4 stars
4
3 stars
3
2 stars
4
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff varies widely; some employees are praised for their friendliness and helpfulness, while others are criticized for rudeness and unprofessional behavior.
Efficiency
Many customers appreciate the quick service and efficient handling of transactions, although there are complaints about long wait times and slow service during busy periods.
Delivery Issues
Numerous reviews highlight problems with mail delivery, including lost packages, incorrect deliveries, and lack of communication regarding delivery attempts.
Cleanliness
The post office is generally noted for being clean and well-maintained, contributing positively to the customer experience.
KK
Kat
Feb 5, 2026
5.0
I go out of my way to come to this office. All of the clerks are so helpful, fast, and efficient. Tricia is so kind and patient. She treats every customer like they are her friend and keeps everyone laughing whether we are at her counter or waiting in line. I always hope I get her. I’ve never had so much fun going to the post office. I always leave in a better mood than I came in.
I decided to write this review because I was in the lobby yesterday when I witnessed a customer coming at close, being met with consideration, but not getting her way because she wanted the clerks to scan something that they couldn’t verify was accurate. I heard her telling the manager that they were racist and making claims about what happened, and I see that she left a review telling blatant lies about what happened. She was told that they couldn’t give her a receipt having not seen the packages she supposedly shipped. She kept arguing with them and refused to leave. They told her they were closed, and she stepped quickly up to the counter when they tried to close the gate above it. They then told her it was a government building and that if she didn’t allow them to close, they would have to call the cops, and they were much more calm than her but firm. The customer got emotional and then revealed that she had the packages out of their sight at which point the clerks offered to go ahead and provide her a receipt if she would present them to her. She still refused. That’s when the manager came out of the back, taking the packages and scanning whatever she was fussing about. That is when I heard her telling tall tales and then saw her tell a clerk who hadn’t previously even spoken when she came out to lock up that she was racist, too.
These clerks are so sweet to everyone and respond as politely as possible to the most awful people who come in rude and entitled. I’ve seen Tricia often closing by herself with a line out the door, still smiling and doing her best to get to everyone. However, they have to close and go home to their families, too.
NB
natalia blanco
Feb 4, 2026
1.0
I experienced an extremely hostile and racially discriminatory incident at this USPS location today.
When I arrived at the front desk around 5:53 pm, a dark-haired female clerk immediately told me, in an aggressive tone, that they were already closed. I calmly explained that there were still a few minutes left and that I only needed her to scan the shipment manifest — nothing else.
I am the owner of a small business called NABA Cosmetics, and I was dropping off customer shipments. I had already placed all my packages in the USPS cart outside next to the door. There was absolutely nothing left for her to do except scan the manifest, which takes less than one second.
Instead of helping, she began yelling at me, making hostile and racially charged comments, accused me of federal fraud, threatened to call the police, and even said she would call ICE. She snatched the manifest out of my hands, refused to return it, and closed the door in my face.
I was crying, and she continued yelling while I was only trying to take my packages and my paperwork and leave so I could return the next day. I felt extremely unsafe, intimidated, and humiliated.
Another blonde employee was present, but the dark-haired clerk was clearly the one escalating the situation. A manager eventually intervened, apologized, and scanned the manifest.
No customer or small business owner should ever be treated this way for following standard USPS procedures.
Unfortunately, I had left my phone in my car, so I wasn’t able to record what was happening.
TY
Teresa Young
Jan 27, 2026
1.0
As a former government employee, I really want to stand up for people who engage in public service, but I really can't with this office. After having issues with my business mailbox, they deliberately ignored my phone calls (I had to call from a different number to speak to someone), and the operator was incredibly rude. They applied NO critical thinking skills whatsoever to my problem and chose to blame me instead. I'm not even the property owner and had no way of knowing what the inside of the full building mailbox looked like. They did not even offer a solution on how to make the issue less confusing for the mail carrier. They are unprofessional and rude.
CB
Chloe Ballentine
Dec 2, 2025
5.0
Tricia at the desk is such a sweet soul! She loves her job and loves people. We’re blessed to have her at our post office here in MJ that’s for sure!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service on 2491 N Mount Juliet Rd?
You can send mail, ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require an appointment scheduled through the online scheduler, although limited walk-in hours may be available.
What are the operating hours of the United States Postal Service at 2491 N Mount Juliet Rd?
The Post Office is open Monday through Friday from 8:30 AM to 5:00 PM, Saturday from 8:30 AM to 12:30 PM, and is closed on Sundays.
Can I get a PO Box at this Post Office and how do I apply?
Yes, PO Boxes are available. You can reserve one online and complete the setup in person with valid ID and application.
Is 24/7 access available to PO Boxes at this location?
Most PO Boxes offer 24/7 lobby access, but lobby hours may vary so please check with this Post Office directly for exact hours.
How much does a passport photo cost at this Post Office?
The current fee for a passport photo is $15.
Are there any notable nearby businesses or services around this Post Office?
Nearby you can find MainStream Fusion (advertising agency), Laura's Gift Foundation (organization), Sea of Mud Apparel (clothing store), and Business Solutions Bookkeeping (financial service).
How can visiting nearby Sea of Mud Apparel benefit customers heading to the Post Office?
Customers can combine their trip by visiting Sea of Mud Apparel to shop for clothing and then finish postal errands conveniently nearby.
What nearby healthcare providers are accessible from the Post Office on Mount Juliet Rd?
Nearby healthcare services include Skin Solutions Dermatology, Mount Juliet Family Dentistry, Berry Dental Group, and All Ways Caring HomeCare, offering various medical and dental care options.
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