The UPS Store

3.8
154 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6148 in Mount Juliet offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located In Providence Marketplace Shopping Center Near Panera Bread.

Details

  • DeliveryNot available

Location

The UPS Store
401 S Mt Juliet Rd, Mount Juliet, TN
37122, United States

Hours

Reviews

3.8
154 reviews
5 stars
100
4 stars
6
3 stars
4
2 stars
5
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are criticized for rudeness and lack of professionalism.

Efficiency

Customers frequently mention long wait times and inefficiencies, particularly during busy hours, leading to frustration.

Store Hours

There are complaints about inconsistent store hours and staff availability, with some customers arriving during posted hours only to find the store closed.

Pricing Issues

Several reviews highlight dissatisfaction with pricing, including unexpected charges for services and perceived high costs.

Staff Performance

While some employees receive commendations for their helpfulness and efficiency, others are noted for being unhelpful or unprofessional.
  • LL
    Libuse Karich (LPK)
    2 days ago
    5.0
    There was a long line but employees worked fast and super professionally.
  • SW
    Susan Weebler
    Dec 20, 2025
    1.0
    Ridiculous hours, never answers the phone.
  • MC
    Martha Creek
    Dec 15, 2025
    5.0
    Employee hard work efficient kind hearted and top of the customer care heap.
  • JJ
    Jocelyn Johnson
    Dec 7, 2025
    1.0
    Apparently people can just walk in to the counter to get what they came to the store for and cut in front of people when there is a line. The rep didn’t even have the customer go to the end of the line he allowed the customer to walk in and pick up a package. Yet when I asked the rep did that man just cut the line he stated yes, I’ve already addressed it. Addressing the situation would have been to tell the man who went in front of everyone to get in the back of the line until it was his turn. I will never be going to this location again.
  • CC
    CAROLYN CORLEW
    Dec 6, 2025
    5.0
    They’ve got their hands full but always give great service, not very friendly but overloaded

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Mount Juliet offer?

The UPS Store #6148 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, computer access, and small business services.