The UPS Store

4.6
205 reviews
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Business Details

8496 Wilkinsville Rd, Millington, TN
38053, United States
(901) 453-3535
https://locations.theupsstore.com/tn/millington/8496-wilkinsville-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6697 in Millington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 8496 Wilkinsville Road, Ste 101, Millington Tn, 38053.

Details

  • DeliveryNot available

Location

The UPS Store
8496 Wilkinsville Rd, Millington, TN
38053, United States

Hours

Reviews

4.6
205 reviews
5 stars
176
4 stars
12
3 stars
2
2 stars
2
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently described as friendly, helpful, and professional, with many customers highlighting specific employees for their exceptional service.

Efficiency

Customers frequently mention quick and efficient service, with many noting minimal wait times even during busy periods.

Cleanliness

The store is regularly praised for being clean and well-organized, contributing to a positive customer experience.

Staff Training

Some reviews indicate a need for improved training for certain employees, as there are instances of rude behavior reported.

Convenience

The location is appreciated for its accessibility and the ease of handling returns, particularly for Amazon packages.
  • DJ
    DARREN JOHNSON
    Nov 2, 2025
    5.0
    The customer service was top-notch today, CHICK-FIL-A like. Keep up the outstanding customer service.
  • HL
    Holly Lightfoot
    Oct 27, 2025
    5.0
    Store is always clean and staff is very efficient and friendly
  • CS
    Cindy Swords
    Oct 21, 2025
    5.0
    Very quick and thorough service! Exceptional every time I visit the UPS store.
  • AH
    Amy Harris
    Oct 16, 2025
    1.0
    I hate to leave bad reviews but sometimes, they are just warranted. I have been going to this UPS store for years. However, the last 6 months to a year it has suffered greatly due to the employees that they have chosen to hire. I kept making excuses for their ill demeanor but I am just over it at this point. From one small business owner to another- without customers, you have no business. Maybe a few trainings on how to treat customers would be beneficial for your business. I don't even have an issue with the long lines because I understand how that works. I do have an issue with employees talking to customers in rude ways. The man in front of me was told that he needed to go outside until he had his stuff together because he was taking too long. Mind you, he was only there a minute and she was not even helping him during that time. Then I got up to the line and she was equally as rude. So, unfortunately, we will not be using your store any longer. I would prefer to pay UPS to pick up my packages then to support your store. I wish more customers left reviews so that you could understand fully what is happening with your store.
  • JR
    Jenell Rejaei
    Oct 14, 2025
    5.0
    Superior customer service and excellent store operations/store services knowledge. Amaris, the Assistant Store Manager is receiving an A+ from me for my overall store experience today.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6697 in Millington provide?

The UPS Store #6697 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.