Brand Certified
United States Postal Service
1.9(232 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
3735 Hickory Hill Rd, Memphis, TN
38115, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3735 Hickory Hill Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.9
232 reviews
5 stars
42
4 stars
5
3 stars
10
2 stars
6
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and indifferent to customer concerns.
Delivery Issues
Many customers reported problems with package deliveries, including misdelivered items, delays, and packages marked as delivered but not received.
Staff Performance
While some employees received praise for their helpfulness, many others were criticized for their lack of professionalism and poor attitudes.
Management Concerns
Several reviews pointed to issues with management, including a lack of accountability and ineffective handling of customer complaints.
- JWJeffrey WashingtonFeb 2, 20261.0Calling is useless they are to lazy to look for your packages that they didn't deliver
- RSreighn sparksFeb 2, 20261.0They never answer the phone . To sum it up disgusting & distasteful.
- GJgermia jeansJan 29, 20261.0Bad customer service , Lazy and rude .
- RWRussell WhittJan 8, 20261.0I had to deal with this office due to a delivery driver issue. This office is dysfunctional from the station manager down the supervisory ranks to the delivery drivers and front counter staff. The phone etiquette is a negative 5 and in person not much better. The day I went to the office, thinking I was the only one having issues, 2 ladies arrived with driver problems (1 was a neighbor behind my subdivision with the same terrible driver) the other was 3 subdivisions down with a different driver. There was also a customer upset at the treatment by staff at the counter. This was a 30 minute span. After speaking with the station manager, I fully understood why they have a satisfaction rating of 1.9 hahaha. I'm surprised it's that high. I have dealt with the offices on Hackscross, Germantown, Olive Branch Ms, and Collierville and have never been met with such disrespect, indifference, hostility and poor customer service.
- RSRhondalyn StrongJan 7, 20261.0The postal workers need to be investigated. I received a package which was already opened and the content of the package was missing. I went to this post office with the package immediately only for the manager to state that the employee states the package was like that when she got it. They don't see anything wrong with that? Why would you deliver an opened/empty package? The manager was no help at all and sent me on my way to report the theft online. There's no concern at all. The worker at the counter who greeted me was nice but from there on in it was a mess and very unprofessional. Someone is stealing packages but management doesn't seem to be concerned? The way he handled this and the lack of concern ( if he was even the manager) was very disappointing. I have filed two reports and will also file a report with the police. This has to stop. There is no accountability. So workers can steal packages and the customer has to jump through hoops to try and get this resolved? This post office, procedures, and management is a joke.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
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