Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 3735 Hickory Hill Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
230 reviews
5 stars
42
4 stars
5
3 stars
10
2 stars
6
1 star
167
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several specific complaints about individual employees.
Delivery Issues
Numerous reviews highlighted problems with mail and package delivery, including missing items and delays.
Positive Staff Experiences
A few employees, particularly Susan and Courtney, received praise for their helpfulness and professionalism, contrasting with the overall negative feedback.
Facility Conditions
Customers described the post office as dirty and disorganized, contributing to a poor overall experience.
Inconsistent Service
While some customers had positive experiences, many others reported significant issues, indicating a lack of consistency in service quality.
- RWRussell Whitt4 days ago1.0I had to deal with this office due to a delivery driver issue. This office is dysfunctional from the station manager down the supervisory ranks to the delivery drivers and front counter staff. The phone etiquette is a negative 5 and in person not much better. The day I went to the office, thinking I was the only one having issues, 2 ladies arrived with driver problems (1 was a neighbor behind my subdivision with the same terrible driver) the other was 3 subdivisions down with a different driver. There was also a customer upset at the treatment by staff at the counter. This was a 30 minute span. After speaking with the station manager, I fully understood why they have a satisfaction rating of 1.9 hahaha. I'm surprised it's that high. I have dealt with the offices on Hackscross, Germantown, Olive Branch Ms, and Collierville and have never been met with such disrespect, indifference, hostility and poor customer service.
- RSRhondalyn Strong5 days ago1.0The postal workers need to be investigated. I received a package which was already opened and the content of the package was missing. I went to this post office with the package immediately only for the manager to state that the employee states the package was like that when she got it. They don't see anything wrong with that? Why would you deliver an opened/empty package? The manager was no help at all and sent me on my way to report the theft online. There's no concern at all. The worker at the counter who greeted me was nice but from there on in it was a mess and very unprofessional. Someone is stealing packages but management doesn't seem to be concerned? The way he handled this and the lack of concern ( if he was even the manager) was very disappointing. I have filed two reports and will also file a report with the police. This has to stop. There is no accountability. So workers can steal packages and the customer has to jump through hoops to try and get this resolved? This post office, procedures, and management is a joke.
- OOOgluster00Dec 17, 20251.0Put your page on hold and make you go up to the office just to be mad and don’t wanna do there job 👎🏽
- NWNigel WNov 13, 20255.0Great job ma Candace B. Thank you
- CMCarolyn MadisonNov 12, 20251.0I have the email where it shows when mails coming. My bank card missing and credit card. Someone stealing mails. But I got proof my email shows what mail being delivered today and pictures of the mail. I’m going to file a police report if they can’t tell me why my mail missing. I’m show them the app. Today.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 3735 Hickory Hill Rd?
You can send mail and packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, thousands of Post Offices accept first-time passport applications, including this location. You need to complete and print your passport application form before applying.
Do I need an appointment for passport services at this Post Office?
Most locations require an appointment using the online scheduler, but limited walk-in hours are available at select locations.
Does this Post Office offer passport photo services and how much do they cost?
Yes, passport photo services are available by appointment. The current fee for a passport photo is $15.
Can I rent a PO Box at this USPS location or online?
Yes, you can rent a PO Box here or reserve one online at https://www.usps.com/manage/po-boxes.htm.
What are the operating hours of the USPS at 3735 Hickory Hill Rd?
Monday to Friday from 8:30 AM to 5:00 PM; Saturday from 10:00 AM to 2:00 PM; closed on Sunday.
Is 24/7 access available to PO Boxes in the lobby?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby, though access hours may vary by location.
Which nearby restaurants can I visit for a meal before or after my visit to the Post Office?
You can try A&R BBQ — Hickory Hill, Shaunee’s, A&R Barbeque Hickory Hill, Jamaican Queen Food Truck, or Shark's Fish & Chicken, all great options close by.
Are there any nearby stores where I can shop for clothing or accessories near the USPS?
Yes, nearby stores include Mike’s Goldman (jewelry and clothing), Madrag (women’s clothing), and People’s Fashion One (clothing store).
What local businesses nearby can help with tax or financial services?
For tax services, visit Renata Capital Tax Resolution, JP Ultimate Tax, H&R Block, or One Stop Taxes near the Post Office.