Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3735 Hickory Hill Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
227 reviews
5 stars
42
4 stars
5
3 stars
10
2 stars
6
1 star
164
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly at the counter and during passport services.
Delivery Issues
Numerous complaints about delayed, misdelivered, or missing packages, with some customers experiencing ongoing problems for months.
Positive Staff Recognition
A few employees, particularly Susan and Courtney, received praise for their helpfulness and professionalism, contrasting with the overall negative feedback.
Facility Conditions
The post office was described as dirty and disorganized, contributing to a poor customer experience.
Inconsistent Service
While some customers reported quick and efficient service, many others experienced long wait times and inadequate assistance.
- NWNigel WNov 13, 20255.0Great job ma Candace B. Thank you
- CMCarolyn MadisonNov 12, 20251.0I have the email where it shows when mails coming. My bank card missing and credit card. Someone stealing mails. But I got proof my email shows what mail being delivered today and pictures of the mail. I’m going to file a police report if they can’t tell me why my mail missing. I’m show them the app. Today.
- KSKatrina SadeOct 3, 20255.0Baby I don't know why this post office is rated 1.9 ..ikyfl.. JAWANNA IS THE BEST ! Top tier customer service. She helped me with my ebay order I didnt know what to do she KNEW I LOVE HER please give her a raise please and thank you! I dont go to any other post office. Thank you jawanna ❤️
- MJMargeret JuarezSep 26, 20251.0I mailed a envelope to arrive on Monday the 22 of September in time for birthdays on the 25th and 26th of September! Still not arrived ! Birthdays were in Oxford Ms. Not that far from Memphis!! Why the delay?? Requested tracking notifications! Only shows in transit still! I payed for delivery confirmation! Today is the 26th September!
- JJJustTerriSep 11, 20251.0I just dropped a package off here for a customer. Rudest associate at the counter. Older woman. Thursday morning shift at 9:00AM. She threw the tape at me to tape the label on my package and proceeded to have an attitude because her scanner wouldn't work on the shipping label. I told her to have a good day anyways and remained cordial because that was how I was raised. I was promptly reminded why I stopped coming to this location after so many years.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 3735 Hickory Hill Rd?
You can send mail and packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, thousands of Post Offices accept first-time passport applications, including this location. You need to complete and print your passport application form before applying.
Do I need an appointment for passport services at this Post Office?
Most locations require an appointment using the online scheduler, but limited walk-in hours are available at select locations.
Does this Post Office offer passport photo services and how much do they cost?
Yes, passport photo services are available by appointment. The current fee for a passport photo is $15.
Can I rent a PO Box at this USPS location or online?
Yes, you can rent a PO Box here or reserve one online at https://www.usps.com/manage/po-boxes.htm.
What are the operating hours of the USPS at 3735 Hickory Hill Rd?
Monday to Friday from 8:30 AM to 5:00 PM; Saturday from 10:00 AM to 2:00 PM; closed on Sunday.
Is 24/7 access available to PO Boxes in the lobby?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby, though access hours may vary by location.
Which nearby restaurants can I visit for a meal before or after my visit to the Post Office?
You can try A&R BBQ — Hickory Hill, Shaunee’s, A&R Barbeque Hickory Hill, Jamaican Queen Food Truck, or Shark's Fish & Chicken, all great options close by.
Are there any nearby stores where I can shop for clothing or accessories near the USPS?
Yes, nearby stores include Mike’s Goldman (jewelry and clothing), Madrag (women’s clothing), and People’s Fashion One (clothing store).
What local businesses nearby can help with tax or financial services?
For tax services, visit Renata Capital Tax Resolution, JP Ultimate Tax, H&R Block, or One Stop Taxes near the Post Office.