The UPS Store

4.6
257 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3489 in Memphis offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Orleans Place Shopping Center Just North Of Poplar On Kirby Pkwy.

Details

  • DeliveryNot available

Location

The UPS Store
1779 Kirby Pkwy, Memphis, TN
38138, United States

Hours

Reviews

4.6
257 reviews
5 stars
229
4 stars
6
3 stars
1
2 stars
1
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Most customers praised the staff for being friendly, helpful, and professional, with many specific mentions of individual employees providing excellent service.

Efficiency

Customers frequently noted the quick and efficient service, with many experiences of minimal wait times and prompt assistance.

Cleanliness

The store was consistently described as clean and well-organized, contributing to a positive customer experience.

Staff Attitude

While many reviews highlighted friendly and positive interactions, there were notable instances of poor customer service and unprofessional behavior from some staff members.

Pricing Issues

A few customers expressed dissatisfaction with perceived overcharging for services, particularly regarding package pickups and notary fees.
  • DJ
    dede jackson
    1 day ago
    5.0
    I came in their this Morning about 11or so and the young lady that helped me was so awesome she was doing her job as well as helping at the need.She did such a wonderful job on the printing that I needed.And her Customer Service was awesome as well thank you again!!!
  • CR
    Crys Renee
    3 days ago
    5.0
    The agent was wonderful. I almost missed scanning in all of my packages and thanks to her quick wit and help I didn’t miss anything. The store was efficient, clean and the staff is professional and kind all around. It’s my favorite UPS store. This was the evening of Jan 8, 2026 but I've had a wonderful experience every time.
  • MM
    Magaly M
    Dec 22, 2025
    1.0
    I went to the UPS Store this afternoon with two boxes and two different labels. They only scanned one label, and when I found out later, I went back to sort it out. The woman there got immediately upset and started yelling at me. Her colleague had to calm her down, but they still insisted that I had only given them one label, even though I clearly had two. They refused to help me further and just told me to call Amazon instead. I remained calm and just wanted to figure out a solution, but they kept yelling and threatening me even though I was just trying to calmly resolve the situation. I'd like to add that I don't understand how they can have people with such volatile tempers working in a place where they have to deal with customers every day. They can't get upset like that over every question they're asked, or start shouting with so many customers in line; it's insane.
  • LW
    Lisa Walker
    Dec 22, 2025
    5.0
    I arrived 20 minutes before the store opened (7 :40 a m). Promptly at 8 a m i see the employee coming to open the door. I smiled "good morning!!" and KEVIN smiled back "hello. Good morning." Kevin was very polite. He is your perfect person for early morning customer service!!
  • PH
    Patricia Hewitt
    Nov 21, 2025
    5.0
    Convenient location, customers are treated well.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3489 in Memphis offer?

The UPS Store #3489 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.