Brand Certified
United States Postal Service
2.1(140 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
323 E Old Hickory Blvd, Madison, TN
37115, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 323 E Old Hickory Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
140 reviews
5 stars
31
4 stars
6
3 stars
4
2 stars
5
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and efficiency, others are criticized for rudeness and poor communication.
Staff Efficiency
Several reviews highlight issues with long wait times and insufficient staffing, particularly during busy hours, leading to frustration among customers.
Delivery Issues
Numerous complaints about lost packages, undelivered mail, and inconsistent delivery times indicate significant operational problems.
Management Concerns
There are calls for better management and accountability, with specific mentions of unresponsive supervisors and inadequate handling of customer complaints.
- LKLaura Knotts3 days ago5.0This post is giving Shakerra five stars. Five stars to Shakerra because she is always so nice, helpful, efficient, and always makes me smile. I love walking in and seeing her at the desk. All my stars are for Shakerra.
- BWb wFeb 13, 20261.0Where's Shakerra? She was always so fast, kind and helpful. By far the most efficient worker at the counter.
- CJCharles Settles, Jr.Feb 6, 20265.0Despite a long line and only one agent working, Bryson made this a surprisingly pleasant USPS visit. He was professional, efficient, and genuinely jovial throughout. We even shared a laugh when he joked, “I can handle all of your requests — but sorry, I can’t give you a single stamped envelope. That’s impossible.” His positive attitude and humor made a big difference, especially given the wait. Recognition well deserved.
- RPRosalyn PillowDec 31, 20255.0When I can drag myself over there, staff has been helpful and organized and efficient. There was 1 blue moon when a new-to-me person was at the desk solo and a bit harried with a line of people waiting; she self corrected an error and was authentically pleasant when she spotted a familiar face. The usuals and a more recent new face (to me) are efficient professionals. Their card selection isn’t half bad. I missed the window before Betty White forever stamps sold out; they seem to just be consistently busy.
- SSSean szDec 17, 20251.0treated rudely by customer service person at front and then my package got lost also.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service on 323 E Old Hickory Blvd?
You can send mail and ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more.
Can I apply for a passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications and can take your passport photo by appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment via the online scheduler, though limited walk-in hours are available at select locations.
What are the Post Office hours at 323 E Old Hickory Blvd?
Monday to Friday: 8:30 AM - 4:30 PM; Saturday: 9:00 AM - 12:00 PM; Closed on Sunday.
Can I reserve a PO Box online for this Post Office?
Yes, you can search and reserve available PO Boxes online at the USPS website and complete setup in person.
Are PO Boxes accessible after normal business hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but availability may vary. Please check with this local Post Office.
What nearby places can customers visit before or after their postal visit?
Nearby places include Ferbys Cleaning Service for home cleaning, Western Union for money transfer services, and Cajun Kids for dining options.
Where can I find nearby beauty and barber services around this Post Office?
Customers can visit Karyn's Beauty And Barber, Universal Hair Studio, The Headquarters, Pure Bliss Salon, Razor Kings, Tresses By Bri, and The Metaphysical Traphouse nearby.
Are there any nearby automotive or repair services?
Yes, Tiger Tire and Auto Repair is close by for brake and automotive services, and Blessed Family Auto Sales provides car dealership options.
How can I reach the United States Postal Service at 323 E Old Hickory Blvd?
You can call the local phone number +1 615-868-4521 or visit during business hours at 323 E Old Hickory Blvd, Madison, TN 37115.
Brand Certified Facts from United States Postal Service
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