United States Postal Service

2.7
38 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2948 Topside Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2948 Topside Rd, Louisville, TN
37777, United States

Hours

Reviews

2.7
38 reviews
5 stars
15
4 stars
0
3 stars
1
2 stars
1
1 star
21
  • JR
    Jarrod Reed
    5 days ago
    1.0
    Cannot get this location to deliver my packages despite repeated attempts; delivery driver claims there's no turnaround. There are literally 3 turnarounds. I have requested for this to be fixed with no update. Still missing important and time sensitive packages...it has been a YEAR.
  • CT
    Chris T
    Dec 22, 2025
    5.0
    I can't speak for the whole post office, but there is a guy named Josh that works at the Louisville Location that definitely puts in the work! I had a concern with a package and submitted a request on Saturday and got a thorough response within the same day! Called regarding another package (the system is swamped, right now, expect delays) and he quickly addressed my concerns in a concise and friendly manner. Give this man a raise!
  • CC
    Corey Circello
    Jun 23, 2021
    5.0
    They may be a little slow (there are like 29,000 people mailing things it feels like) but the staff ALWAYS makes you feel like you are the ONLY one in the room and I'd rather wait for that kind of service than be rushed out with no kind of talking or anything.
  • BP
    Billy Place
    Jun 6, 2021
    1.0
    I work in construction so am used to having intense and tough conversations regularly. In all the years of being in business, and in my personal life, I have NEVER come across anyone as unprofessional, rude, or disrespectful as the Postmaster is at this location. The level of anger and hostility she demonstrated towards me the first time we ever spoke was not only unprofessional but completely unnecessary. It was so bad I was actually embarrassed for her that she would act that way towards someone she has never met or spoken with before, especially over such a trivial thing (we entered the return address on some business mailings incorrectly, easily fixable). Reading reviews it seems this is a regular occurrence with her which is a shame, what a terrible way to go through life. I feel sorry for her and hope she can find some happiness, maybe find a new career if this one makes her so miserable everyday. It's a PO Box... but I will be switching to a UPS box as I refuse to deal with people like this, not worth it.
  • TS
    Terressa Spradlin
    Feb 19, 2014
    1.0
    Real bad customer service!! The clerk told me she not know how to add extra postage to a package. I can not help you!! Really the post office clerk does not know how to put extra postage on. I went to the main post office in Maryville, Great customer service and they knew how to put extra postage on a package.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.