United States Postal Service

2.7
32 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 160 S Broad St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
160 S Broad St, Lexington, TN
38351, United States

Hours

Reviews

2.7
32 reviews
5 stars
11
4 stars
3
3 stars
0
2 stars
2
1 star
16
  • JE
    John Ellis
    Nov 28, 2025
    5.0
    Great Support and information is provided with clarity.
  • TT
    Terry
    Jan 9, 2024
    1.0
    No continuity of mail carriers. They get addresses mixed up often and some days don't bother to deliver or collect mail when red flag is up. They appear stressed out and overwhelmed when delivering packages that require them to pull into driveway and get out of their vehicle. Inadequate responses from contact personel-or none at all- because even online tool to file complaints doesn't work! Inside staff are not friendly and this indicates they are not happy with their jobs. Overall reflective of the USPS's continual decline in competency and customer service while increasing their rates on an ongoing basis. I pay as many of my bills online as possible so I can bypass the postal service.
  • JP
    Jon Pearson
    Sep 27, 2022
    1.0
    Haven't received any mail at my residence for two days the postal truck will fly up the road and not never come back to deliver the mail...
  • AC
    Allison Craig
    Jan 5, 2016
    1.0
    Took them at least 6 mins to answer the phone, and then put me on hold 20 mins. Very rude to my 1 simple question about them losing my package.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.