The UPS Store

4.3
343 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4526 in Lenoir City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
915 US 321, Lenoir City, TN
37771, United States

Hours

Reviews

4.3
343 reviews
5 stars
278
4 stars
6
3 stars
5
2 stars
4
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Carlos and Billy for their exceptional service.

Efficiency

Many reviews highlighted the quick service and ability of staff to manage busy times effectively, ensuring customers were attended to promptly.

Mixed Experiences

While most feedback was positive, there were notable complaints about a specific employee's rudeness and lack of helpfulness, indicating inconsistency in customer service.

Convenience

Customers appreciated the store's convenient location and ease of use for returns, particularly for Amazon packages.

Professionalism

Several reviews commended the professionalism of the staff, with mentions of employees being knowledgeable and patient during transactions.
  • PS
    Pissytude S
    Nov 12, 2025
    5.0
    The clerks are very helpful and let you know how your package needs to be put together.
  • LR
    Little Miss Fancy Plants and Tea Kelley Rial
    Nov 12, 2025
    5.0
    Carlos was amazing!! while I was there he got a phone call from a husband who was extremely angry about what happened when his wife was in the store. The husband was very loud and I could hear him. Carlos not once raised his voice to the man and nicely got off the phone with him. He did not let that man affect him and him taking care of other customers. That takes a lot of self-control for any human!! I personally had a lot of returns and Carlos not only made me feel like I was the most important person in his store. He reassured me that taking care of me was very important to him. He is an amazing worker and speaking from someone who owns her own business. If I had employees,I would hire him in a heartbeat!!!!
  • MM
    Marquendra Mitchell
    Nov 11, 2025
    5.0
    Carlos was extremely helpful and an absolute pleasure to chat with while getting my packages ready to be shipped off!
  • LL
    Lisa Latunski
    Nov 10, 2025
    5.0
    Maiden and Jacob were so helpful and pleasant. Finally somewhere with great customer service and people who love their job
  • KC
    Kayla Colon
    Nov 6, 2025
    5.0
    Went to the Lenoir City Location. Location is always busy but manager Carlos made my visit extremely easy and wa sour of the store in no time!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Lenoir City?

The UPS Store in Lenoir City offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and small business services.