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The UPS Store

4.2
(243 reviews)

Business Details

102 Hartman Dr, Lebanon, TN
37087, United States
(615) 453-5004
https://locations.theupsstore.com/tn/lebanon/102-hartman-dr

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3437 in Lebanon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
102 Hartman Dr, Lebanon, TN
37087, United States

Hours

Reviews

4.2
243 reviews
5 stars
186
4 stars
8
3 stars
4
2 stars
10
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some employees are praised for their helpfulness and friendliness, many reviews highlight a lack of professionalism and poor communication from younger staff.

Efficiency

Several customers noted that the store is efficient in handling transactions and returns, often completing processes quickly even during busy times.

Cleanliness and Organization

The store's cleanliness and organization received mixed reviews, with some customers reporting a clean environment while others mentioned disarray and unkempt conditions.

Pricing Issues

Customers expressed frustration over unexpected charges and pricing inconsistencies, particularly regarding packaging and printing services.
  • SS
    SHQIPE
    Feb 23, 2026
    1.0
    Was just here and Turned away. No one in the office of ups knows how to send a "certified mail"
  • TH
    Timothy Heffentrager
    Feb 10, 2026
    5.0
    Was very helpful and very nice and courteous
  • JS
    Jennifer Smart
    Feb 8, 2026
    5.0
    Clean, convenient, kind.
  • AL
    Anna Lambert
    Jan 18, 2026
    1.0
    This location is a hot mess. They have nothing but teenagers working there. They do not greet, they are not friendly and they all have AirPods in. It’s extremely unprofessional. I went in there recently and they had about 12 people waiting because they do not care to be helpful. They either have their back turned to you or just walk around aimlessly not wanting to assist. This location needs someone who is over the age of 21 and understands customer service.
  • TT
    TLS TN
    Jan 11, 2026
    4.0
    Be extremely vigilant about double checking the shipping address when they ask you to verify that it's correct. The kid who was handling my transaction transposed numbers on the zip and I didn't catch it, which caused my package to be undeliverable. My grandson did not receive his birthday gift and the $60 it cost to ship was wasted. I visit this store fairly often and there are never any adult employees around. The entire staff seems to be made up of teenaged boys. They're much busier horsing around, texting and chatting with each other than they are working. I think it's great to give young people a chance to have a job, learn responsibility and earn money while doing it however, there needs to be adult, managerial supervision.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in Lebanon?

The UPS Store in Lebanon is open Monday through Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 2:30 PM, and Sunday from 10:00 AM to 3:00 PM.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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