The UPS Store

4.3
234 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3437 in Lebanon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
102 Hartman Dr, Lebanon, TN
37087, United States

Hours

Reviews

4.3
234 reviews
5 stars
182
4 stars
6
3 stars
4
2 stars
9
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees like Megan and Nicole for their exceptional service.

Efficiency

The store is noted for its quick service, with several reviews highlighting fast processing times even during busy hours.

Mixed Experiences

While many customers had positive interactions, some reported issues with rude staff and poor handling of specific requests, leading to frustration.

Pricing Concerns

Several reviews mentioned dissatisfaction with pricing, particularly regarding packaging fees and notarization costs, which some found excessive.

Store Environment

Feedback indicated a mix of cleanliness and professionalism, with some customers noting a lack of courtesy from staff and cleanliness issues.
  • PC
    Patricia Carvalho
    4 days ago
    5.0
    Sitting in here while it rains to go in and get a notary done and two of the girls working held their own jacket over an elderly woman and walked with her to her car to make sure she didn’t get soaked. Wish I had recorded it and put it on social media for them to get the awareness they deserve for this amazing kind act. They deserve an award and a raise UPS
  • MM
    ML15
    Oct 22, 2025
    5.0
    I just left the UPS store on Hartman Drive in Lebanon. I wasn’t quite as prepared as I would like to have been when I entered the store. Somehow I had processed a return wrong on my phone. Isabella was phenomenal and helped me cancel the return I had done and then redo the return. She was very polite, helpful, and efficient. That being said, I have always had good customer service at this location. A lot of times you hear about the bad, but this location always provides the good.
  • CL
    Colton Layne
    Oct 17, 2025
    1.0
    Costed $15 to get a paper notarized that is ridiculous
  • CL
    Carrie Jo Linville
    Sep 26, 2025
    5.0
    They moved a fairly long line very quickly and efficiently. The staff were very friendly.
  • TW
    Terry Walcutt
    Sep 25, 2025
    2.0
    I went to this store on Monday I had a wheel I needed to send rough dimensions were 20x15 the female stated that they didn’t have a box that big and that I had to buy 2 boxes and they would put them together. She then said that the 2 boxes would cost $70 , I questioned 35 dollars a box and she said yes. I went to office max bought a $7 box and went back and shipped it. Ridiculous $70 for 2 boxes

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in Lebanon?

The UPS Store in Lebanon is open Monday through Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 2:30 PM, and Sunday from 10:00 AM to 3:00 PM.