Question 1

Are you a "green" company?

Accepted Answer

Indeed, we are committed to sustainable printing practices. Our daily operations incorporate numerous environmentally friendly initiatives. Hart Graphics is dedicated to preserving our planet's forests by using paper from certified sources throughout the production process. We utilize vegetable-based inks and responsibly recycle all excess materials, demonstrating our commitment to environmental stewardship.

Question 2

Supported software?

Accepted Answer

We accept native files or print-ready pdfs from InDesign, Illustrator, and Photoshop. Files from Canva, CorelDraw, Publisher, or Word are acceptable if saved in a high-resolution, print-ready pdf or eps format. Please ensure all designs include a 1/8" bleed for backgrounds, images, and elements extending beyond the design's edge.

Question 3

Tips on how to save your design files?

Accepted Answer

For supported applications, include all fonts and graphics used in the document. Many applications offer a "Collect for Output" or "Package" function to assist with this. For InDesign: convert RGB colors and images to CMYK, package all fonts and graphics, or export as high-res EPS or PDF. For Illustrator: convert RGB colors and images to CMYK, convert text to outlines, and export as high-res EPS or PDF.

Question 4

At what resolution should I save my photos and graphics?

Accepted Answer

Set resolution to 300 dpi for optimal print quality. Avoid using internet-sourced graphics, which are often low resolution (72 or 96 dpi) and may appear pixelated when printed. Save photos in CMYK mode when possible for proper printing. If unable to save in CMYK, please inform us.

Question 5

Can Hart Graphics print large format prints on media besides paper?

Accepted Answer

Yes, we offer printing services on a diverse range of media. Request our complimentary sample swatch book to view examples of our available substrates and laminates.

Question 6

Does Hart Graphics sell or rent display booths?

Accepted Answer

We are authorized resellers for several popular display manufacturers and offer display booths for rent. For more information about our display services, please contact us via phone or email.

Question 7

How do I go about getting an estimate from you?

Accepted Answer

For the most accurate quote, we recommend using the "Request An Estimate" link on our homepage. Alternatively, you can call and speak with one of our customer service representatives to ensure we gather all necessary information for a precise estimate.

Question 8

How long does it take for you to complete my order?

Accepted Answer

Completion time varies depending on the project. Inform us of your deadline, and we will advise if it's achievable. We make every effort to meet even the most demanding timelines.

Question 9

I would like my brochure and business cards printed in color, but I only need 250. Is it cost-effective to print such a small quantity?

Accepted Answer

Our Konica printer enables cost-effective printing of small quantities without compromising quality. We can efficiently produce your 250 color brochures and business cards at a reasonable cost.

Question 10

What file format should I use when submitting my electronic document for printing?

Accepted Answer

PDF (Portable Document Format) is the preferred file format for digital document submission. Most programs can generate print-suitable PDF files with a PDF print driver installed on your computer. Ensure your PDF is high-resolution and includes at least 1/16" bleed (1/8" is preferable).

Hart Graphics Inc

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