United States Postal Service

2.7
105 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 137 E Young High Pike to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
137 E Young High Pike, Knoxville, TN
37920, United States

Hours

Reviews

2.7
105 reviews
5 stars
33
4 stars
8
3 stars
6
2 stars
6
1 star
52
  • RM
    Rose McCoyie
    2 days ago
    1.0
    I am not entirely sure why this country has the postal office anymore. I have to go the Post Office anytime I need my mail because they will not deliver to residents in my community. The government should privatize these services and save taxpayers billions of dollars per year. If the services being paid for are not actually rendered, why continue to waste money with the postal services? This is ridiculous!
  • HW
    Hugh Williams
    Dec 16, 2025
    3.0
    I have a problem with packages on the ground by the mailbox! More like a drive- by deliver. Phone call to office would fix but 1-800 number is a joke.
  • CD
    Christiann DaSilva
    Dec 13, 2025
    5.0
    Great service
  • LC
    Lynnsey Collins
    Dec 9, 2025
    1.0
    Wait time's are ridiculous and the foh staff is rude, very unprofessional and moves at glacier speed!
  • TC
    tati chex
    Dec 3, 2025
    1.0
    This USPS location has shown an unbelievable level of carelessness and irresponsibility. My package (tracking number 9405 5092 0609 4922 5194 92) was marked as “Delivered to Parcel Locker,” yet I never received the key and never received my package. Despite this, USPS refused to actually investigate the situation. Instead of checking the GPS delivery scan, verifying the parcel locker, or making any real effort to locate my package, my Missing Mail claim was denied with the simple excuse that “the tracking shows delivered.” This is not customer service — this is a complete lack of professionalism and basic responsibility. Because of the negligence of USPS employees, I lost my package and the money I paid for it. No one took accountability, no one tried to fix the mistake, and no one cared that a customer was left without their item. It is extremely frustrating and unacceptable to deal with such inattentive and unprofessional service. I truly hope this issue is addressed, because customers should not have to suffer financial loss due to the irresponsibility of USPS workers.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.