Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 9039 Cross Park Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
242 reviews
5 stars
53
4 stars
13
3 stars
7
2 stars
18
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and condescending.
Package Delivery Issues
Many customers reported problems with package deliveries, including lost packages, misdeliveries, and packages marked as delivered but not received.
Staff Professionalism
While some staff members were praised for their friendliness and helpfulness, others were criticized for unprofessional behavior and lack of knowledge.
Communication Problems
Customers expressed frustration over the inability to reach the post office by phone and poor communication regarding package statuses.
Cleanliness and Environment
A few reviews noted that the location was clean and had a pleasant environment, contrasting with the negative experiences reported.
- RMRose McCoyie1 day ago1.0I am not entirely sure why this country has the postal office anymore. I have to go the Post Office anytime I need my mail because they will not deliver to residents in my community. The government should privatize these services and save taxpayers billions of dollars per year. If the services being paid for are not actually rendered, why continue to waste money with the postal services? This is ridiculous!
- SRSalvador RamirezJan 5, 20265.0Rápido,eficiente,personal muy amable
- RMRichard MontgomeryDec 29, 20255.0Always great service at this location.
- TKTed kyperNov 29, 20251.0A very negative experience with USPS! This is the second time they mark my packages as “delivered” when nothing was actually delivered. Terrible service! Now I have to go to the post office again to figure out where my package is.
- NNNa NaNov 13, 20251.0A Mr. Jeffry who was working there at 12:30 on Thursday Nov 13th 2025 refused to print me a receipt to prove that I dropped the package into ups’s possession. He claimed his receipt printer was in operational, so I asked him if he could print it on one of the three unoccupied computers but he refused. I explained to him that I was not trying to be difficult, and I am just following eBay’s rules for how I have to deliver the packages; however he still refused. He told me my options were to wait for someone else to arrive at 16:00 because he was alone and not willing to do it or I could go to another post office, so I had to drive to a different post office. In summary everyone else I have ever interacted with at this location has been phenomenal, but Mr. Jeffry was very unprofessional and I would advise waiting on anyone else if at all possible.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 9039 Cross Park Dr?
You can send mail, ship packages, get money orders, rent Post Office™ boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo. Please complete and print your application form before applying.
Do I need an appointment for passport services?
Most Post Offices offering passport services require you to schedule an appointment online. Limited walk-in passport hours are available at select locations.
How much does a passport photo cost at this location?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box at this location and how do I reserve one?
Yes, you can reserve a PO Box online at the USPS website and then complete the setup in person at the Post Office.
What are the operating hours of the United States Postal Service at 9039 Cross Park Dr?
The Post Office is open Monday to Friday from 8:00 AM to 6:30 PM and on Saturdays from 9:00 AM to 3:00 PM. It is closed on Sundays.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours may vary, so it's best to check for specific lobby hours.
What nearby places can I visit before or after my trip to the Post Office?
You can visit Cedar Bluff Post Office, Cedar Bluff Branch Library for professional services, or enjoy a meal at nearby Zaxby's fast food restaurant.
Are there any nearby health and medical services near the Post Office?
Yes, nearby you can find the Pat Summitt Foundation, ABA Interventions Knoxville, and Knoxville Pediatric Associates for various health and community services.
What nearby businesses could assist with professional or counseling services?
Nearby professional services include Niad.net for event photography and business advertising, The Consulting Detective for investigations, and Sidekick Therapy Partners for speech and physical therapy.