Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 9039 Cross Park Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
237 reviews
5 stars
51
4 stars
13
3 stars
7
2 stars
18
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unhelpful staff, with many customers expressing frustration over their interactions.
Package Delivery Issues
A significant number of customers reported lost or misdelivered packages, leading to dissatisfaction with the reliability of the service.
Communication Problems
Customers frequently mentioned difficulties in reaching the post office by phone and poor communication regarding package status.
Mixed Staff Experiences
While some staff members were praised for their friendliness and helpfulness, others were criticized for their lack of professionalism.
Operational Concerns
Customers noted issues with the post office's hours of operation and delays in service, contributing to a negative overall experience.
- NNNa NaNov 13, 20251.0A Mr. Jeffry who was working there at 12:30 on Thursday Nov 13th 2025 refused to print me a receipt to prove that I dropped the package into ups’s possession. He claimed his receipt printer was in operational, so I asked him if he could print it on one of the three unoccupied computers but he refused. I explained to him that I was not trying to be difficult, and I am just following eBay’s rules for how I have to deliver the packages; however he still refused. He told me my options were to wait for someone else to arrive at 16:00 because he was alone and not willing to do it or I could go to another post office, so I had to drive to a different post office. In summary everyone else I have ever interacted with at this location has been phenomenal, but Mr. Jeffry was very unprofessional and I would advise waiting on anyone else if at all possible.
- FTFrank TaylorNov 3, 20255.0I've had great service from this location for five years. Very friendly staff. ⭐⭐⭐⭐⭐
- KCKimberly ClinardOct 20, 20251.0Mail person was to lazy to deliver my package so they marked it as an incomplete address even though it cleared had my full address and had it shipped back to the place I ordered it from.
- DDderekOct 14, 20251.0Tried for over 45 minutes to call to get a hold of someone at this location. The phone keeps ringing and then just hangs up because no one answered. I order food for my animal, I know the box of food I get says call me or leave it at the doorstep or leave it back at the post office and I can come get it because it is heat sensitive. Whoever runs my route keeps leaving it in the parcel box. And it’s literally costing me more money because my insects are dying being in the parcel box. Or this time they linked it to someone else’s apartment and I have yet to find my box.
- CBCharles BrunetteOct 2, 20251.0WOW jeffery you are a real tough guy! Slapping your chest a few times like a complete idiot, did you want to fight?!?!? Great way to act towards customers , very professional! You started all of this. after you made fun of me and how I wrote on the envelope that I was shipping, I think it might be time for you to get a job else where, you obviously hate your life. Hey man I’m really sorry that you’re not happy with your physical appearance. That’s no reason to be completely rude to people, and make fun of other people. USPS you guys can do better, it’s time to get some caring kind people in your establishment!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 9039 Cross Park Dr?
You can send mail, ship packages, get money orders, rent Post Office™ boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo. Please complete and print your application form before applying.
Do I need an appointment for passport services?
Most Post Offices offering passport services require you to schedule an appointment online. Limited walk-in passport hours are available at select locations.
How much does a passport photo cost at this location?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box at this location and how do I reserve one?
Yes, you can reserve a PO Box online at the USPS website and then complete the setup in person at the Post Office.
What are the operating hours of the United States Postal Service at 9039 Cross Park Dr?
The Post Office is open Monday to Friday from 8:00 AM to 6:30 PM and on Saturdays from 9:00 AM to 3:00 PM. It is closed on Sundays.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but access hours may vary, so it's best to check for specific lobby hours.
What nearby places can I visit before or after my trip to the Post Office?
You can visit Cedar Bluff Post Office, Cedar Bluff Branch Library for professional services, or enjoy a meal at nearby Zaxby's fast food restaurant.
Are there any nearby health and medical services near the Post Office?
Yes, nearby you can find the Pat Summitt Foundation, ABA Interventions Knoxville, and Knoxville Pediatric Associates for various health and community services.
What nearby businesses could assist with professional or counseling services?
Nearby professional services include Niad.net for event photography and business advertising, The Consulting Detective for investigations, and Sidekick Therapy Partners for speech and physical therapy.