United States Postal Service

3.2
56 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4434 Sutherland Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4434 Sutherland Ave, Knoxville, TN
37919, United States

Hours

Reviews

3.2
56 reviews
5 stars
24
4 stars
8
3 stars
1
2 stars
2
1 star
21
  • SR
    Sarita R.
    Oct 27, 2023
    5.0
    Every time I visited, there was only 1 staff member at the desk and the line was long. But despite the busyness, the staff, Karen, is extremely friendly and kind.
  • LL
    Logan Liz
    Dec 17, 2022
    1.0
    Horrible customer service
  • VV
    V
    Sep 27, 2022
    1.0
    I have never had issues with this office before. I had the nicest lady checking me out and helping me with all of my questions however today I was met with the rudest clerk. I was mailing a letter— with the words DO NOT BEND on both sides. The second I handed it to her she had bent it in multiple ways. When I was asking questions about international shipping she made me feel stupid and degraded me. In addition, I just needed regular stamps because I ran out and she gave so much attitude believing it was for something else when I just wanted another pack of stamps. If I’m ever coming back I will make sure I do NOT get this clerk. I believe her name started with an M. I will forever love Karen, which despite her name (as ppl associate it with rude people), is one of the nicest people I have met there
  • NV
    Nathan Claire Vaughn
    Aug 28, 2022
    1.0
    I came to this post office location to ship several Vinyl Records, and when I asked the clerk (who I had just watched pick up a bundle of packages and literally throw them into a bin with no regard to their care) to handle them with care as they are “incredibly fragile” her response, in the snippiest tone she could manage was “well are they incredibly well wrapped?” Then she launched into a rant about how “the machines don’t read fragile labels” and “packaging is your responsibility, not ours”. Mind you, each record was well wrapped, but my concern was with her handling of packages, not the machines. She was more concerned with texting on her phone, as she stopped to do so several times, than assisting her customers. I absolutely do not recommend this location.
  • DD
    D.Beezy
    Jul 3, 2020
    1.0
    3rd time I’ve had an item supposedly delivered and the item wasn’t in my mail box as stated. Well today I called 5 times and he kept saying that they haven’t heard back from the driver. That he would call me as soon as he got back and when they figured it out so I could come get it if need be because it was extremely important that I got it today. HE NEVER CALLED AND TOLD ME A THING. I talked to both Cody and Dustin several times. I thought “priority” mail meant something but I guess not. Ridiculous.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.