United States Postal Service

2.7
63 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 501 W Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
501 W Main St, Knoxville, TN
37902, United States

Hours

Reviews

2.7
63 reviews
5 stars
19
4 stars
6
3 stars
4
2 stars
3
1 star
31
  • PD
    Princess Dior
    Sep 13, 2025
    2.0
    Every time I have a package that’s supposed to be sent to my address. The mail carrier will not deliver it to my door unless it will fit in the mailbox because he doesn’t wanna walk up the steps so every time I have to wait days on my package just to receive it and have to go out of my way to go pick up all of my packages
  • CB
    Charlie Brown
    Mar 19, 2024
    5.0
    Parked directly out front. Gentlemen behind counter was very helpful on sending letter out prioritymail. Out the door in 5 min. Time of day, 11am
  • NP
    NorCal Professional
    Jul 3, 2023
    1.0
    Dishonest staff stole the items from our PO Box. Terrible hours of operations. This location is a stain on USPS's reputation and a prime example of a terrible government subsidized operarion.
  • AK
    Ashleigh Kirby
    Oct 3, 2019
    1.0
    Wow. Went on here to look for a phone number and am not surprised at all by all the terrible reviews. Packages delivered to our condo were put in the lock boxes and keys to access those were put in the wrong mailbox!!!! So it is entirely usps fault the package was given to the wrong person and the merchandise stolen. Also, I called numerous times today to have the carrier come out and open the other boxes to check for it and no one ever came when I was told TWICE someone was coming. If you can’t even put a key in the right mailbox you probably should look for other employment. I am very disappointed in our own United States Postal Service.... why would I ever mail anything when I can no longer entrust it will be delivered?!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.