Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4996 in Knoxville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Carson Pointe Shopping Center.
Details
- DeliveryNot available
Location
Hours
Reviews
3.9
181 reviews
5 stars
124
4 stars
3
3 stars
3
2 stars
5
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Latoya and Deanna providing exceptional service.
Staffing Issues
Several reviews highlighted problems with long wait times and inadequate staffing, particularly during busy periods, leading to frustration among customers.
Service Reliability
Customers expressed dissatisfaction with service reliability, including issues with package handling, shipping delays, and unresponsive customer service.
Pricing Concerns
There were complaints about high prices for services such as printing and packaging, with some customers feeling they were overcharged.
Store Management
Feedback indicated mixed experiences with store management, with some customers reporting rudeness and unprofessional behavior from certain staff members.
- CHConnie Hill5 days ago5.0Great experience!! Will definitely use for shipping again!
- NMNicole MNov 9, 20255.0Very friendly service, they were very patient with me. They also made sure I was able to get everything I needed! This happens with every visit!
- VHVance HillardOct 29, 20255.0I am usually not one to leave reviews, but Victoria went out of her way to help me by getting in touch with an associate at a UPS Store in New York City to help start the process of returning an item I had inadvertently left behind.
- KPKaija PaddockOct 23, 20255.0The staff at Chapman Hwy UPS are very friendly and helpful! Chandler does a wonderful job at multitasking without being stressed. Every time I drop in they are very welcoming.
- CCCyndi CosbyOct 21, 20255.0Had a great experience in this location this morning. Was struggling to bring heavy packages into the store and one of the employees ran out to help. I don't expect help in situations like this, but it was so nice of him to do and made the process go very quickly.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Knoxville offer?
The UPS Store #4996 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the operating hours for The UPS Store on weekdays?
The store is open from 8:00 AM to 6:30 PM Monday through Friday.
Is The UPS Store open on Sundays and what are the hours?
Yes, it is open on Sundays from 10:00 AM to 3:00 PM, but holiday hours may vary.
Does The UPS Store observe holiday closures?
Yes, the store is closed on November 27, December 25, December 31, January 1, and January 19; it has regular hours on November 11 and November 28.
What payment methods does The UPS Store accept?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store located?
It is located at 7450 Chapman Hwy, Knoxville, TN 37920, inside the Carson Pointe Shopping Center.
Are there any nearby services that complement The UPS Store's offerings?
Yes, Shred Nations nearby offers additional shredding services, which can be useful if you have large shredding needs beyond what The UPS Store provides.
What nearby retail stores can I visit when going to The UPS Store?
Nearby retail options include GameStop for video games and hobbies, Dollar Tree for discount supplies, and Cato Fashions for clothing, all within the Carson Pointe Shopping Center.
Are there nearby beauty and personal care services close to The UPS Store?
Yes, nearby places like RossTheBoss ChapmanHwy hair salon, Star Nails salon, and Sally Beauty supply store offer hair and nail care services for your convenience.
How can knowing nearby places help when visiting The UPS Store?
Nearby businesses like A-Pro Home Inspection and Truist bank may offer complementary services if you're handling real estate or financial tasks. Also, you can run multiple errands efficiently at Carson Pointe Shopping Center.