Location.com logo
Brand Certified

The UPS Store

3.9
(186 reviews)

Business Details

7450 Chapman Hwy, Knoxville, TN
37920, United States
(865) 579-6555
https://locations.theupsstore.com/tn/knoxville/7450-chapman-hwy

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4996 in Knoxville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Carson Pointe Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
7450 Chapman Hwy, Knoxville, TN
37920, United States

Hours

Reviews

3.9
186 reviews
5 stars
129
4 stars
2
3 stars
3
2 stars
5
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Latoya and Deanna providing exceptional service.

Long Wait Times

Several reviews highlighted issues with long lines and slow service, particularly during busy times, leading to frustration among customers.

Inconsistent Experiences

While some customers reported great experiences, others faced problems with service quality, including rude staff and unresolved shipping issues.

Pricing Concerns

Customers expressed dissatisfaction with high prices for printing and shipping services, feeling that costs were excessive compared to competitors.

Store Management Issues

There were complaints about management practices, including employee turnover and inadequate staffing during peak hours, affecting overall service quality.
  • EG
    Eli Guy
    Feb 24, 2026
    5.0
    Awesome sauce
  • GC
    GJ Comer
    Jan 12, 2026
    1.0
    I had a 4 star review up here I had to deleted it, I don't know what happened to the old staff, but the new one is horrible, it's like they hired all the people that Walmart would not let be door greeters... UPS do better... It shouldn't take over an hour for a couple color prints, with no one in there. The old crew would of had them out in 10 minutes with a line out the door ... I've used this store for years, and had to find a different place to take my business. I guess they feel the shipping side is were it's at... I will drive to Kentucky before I go here again
  • BP
    Bettina Pignataro
    Jan 3, 2026
    5.0
    Staff is very helpfully friendly. Despite long lines, you do nit wait long at all. They are very efficient.
  • DM
    Daniel McKenzie
    Dec 31, 2025
    5.0
    I like the piece of mind that my package is going to get there on time. If there is an issue UPS Customer service works to solve the problem.
  • JM
    Janelle Madewell
    Dec 30, 2025
    5.0
    Everyone moves quickly at this store and has always been so nice. Gregory went above the norm during a busy time help me get a package sent (when I had the label wrong.) Thanks Gregory!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Knoxville offer?

The UPS Store #4996 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: