Brand Certified
The UPS Store
3.9(186 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
7450 Chapman Hwy, Knoxville, TN
37920, United States
Certified by The UPS Store • Mar 01, 2026
(865) 579-6555
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/tn/knoxville/7450-chapman-hwy
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4996 in Knoxville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Carson Pointe Shopping Center.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
3.9
186 reviews
5 stars
129
4 stars2
3 stars
3
2 stars
5
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Latoya and Deanna providing exceptional service.
Long Wait Times
Several reviews highlighted issues with long lines and slow service, particularly during busy times, leading to frustration among customers.
Inconsistent Experiences
While some customers reported great experiences, others faced problems with service quality, including rude staff and unresolved shipping issues.
Pricing Concerns
Customers expressed dissatisfaction with high prices for printing and shipping services, feeling that costs were excessive compared to competitors.
Store Management Issues
There were complaints about management practices, including employee turnover and inadequate staffing during peak hours, affecting overall service quality.
- EGEli GuyFeb 24, 20265.0Awesome sauce
- GCGJ ComerJan 12, 20261.0I had a 4 star review up here I had to deleted it, I don't know what happened to the old staff, but the new one is horrible, it's like they hired all the people that Walmart would not let be door greeters... UPS do better... It shouldn't take over an hour for a couple color prints, with no one in there. The old crew would of had them out in 10 minutes with a line out the door ... I've used this store for years, and had to find a different place to take my business. I guess they feel the shipping side is were it's at... I will drive to Kentucky before I go here again
- BPBettina PignataroJan 3, 20265.0Staff is very helpfully friendly. Despite long lines, you do nit wait long at all. They are very efficient.
- DMDaniel McKenzieDec 31, 20255.0I like the piece of mind that my package is going to get there on time. If there is an issue UPS Customer service works to solve the problem.
- JMJanelle MadewellDec 30, 20255.0Everyone moves quickly at this store and has always been so nice. Gregory went above the norm during a busy time help me get a package sent (when I had the label wrong.) Thanks Gregory!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Knoxville offer?
The UPS Store #4996 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the operating hours for The UPS Store on weekdays?
The store is open from 8:00 AM to 6:30 PM Monday through Friday.
Is The UPS Store open on Sundays and what are the hours?
Yes, it is open on Sundays from 10:00 AM to 3:00 PM, but holiday hours may vary.
Does The UPS Store observe holiday closures?
Yes, the store is closed on November 27, December 25, December 31, January 1, and January 19; it has regular hours on November 11 and November 28.
What payment methods does The UPS Store accept?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Where is The UPS Store located?
It is located at 7450 Chapman Hwy, Knoxville, TN 37920, inside the Carson Pointe Shopping Center.
Are there any nearby services that complement The UPS Store's offerings?
Yes, Shred Nations nearby offers additional shredding services, which can be useful if you have large shredding needs beyond what The UPS Store provides.
What nearby retail stores can I visit when going to The UPS Store?
Nearby retail options include GameStop for video games and hobbies, Dollar Tree for discount supplies, and Cato Fashions for clothing, all within the Carson Pointe Shopping Center.
Are there nearby beauty and personal care services close to The UPS Store?
Yes, nearby places like RossTheBoss ChapmanHwy hair salon, Star Nails salon, and Sally Beauty supply store offer hair and nail care services for your convenience.
How can knowing nearby places help when visiting The UPS Store?
Nearby businesses like A-Pro Home Inspection and Truist bank may offer complementary services if you're handling real estate or financial tasks. Also, you can run multiple errands efficiently at Carson Pointe Shopping Center.
Brand Certified Facts from The UPS Store
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