Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2542 in Johnson City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - I-181 Exit 36 Next To Outback Steakhouse.
Details
- DeliveryNot available
Location
Hours
Reviews
4.0
220 reviews
5 stars
156
4 stars
5
3 stars
6
2 stars3
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Raymond, Tiffany, and Brittany for their exceptional service.
Efficiency
Customers appreciated the quick service and the ability to handle multiple tasks simultaneously, although some noted long wait times during busy periods.
Mixed Experiences
While many reviews highlighted positive interactions, there were significant complaints about rude behavior from certain employees, particularly Brittany, leading to a negative customer experience.
Store Management
Feedback indicated issues with management, particularly regarding accountability and handling customer complaints, which affected overall customer satisfaction.
Cleanliness and Organization
Some customers expressed concerns about the store's cleanliness and organization, suggesting a decline in the quality of service compared to previous experiences.
- PMPat More3 days ago5.0I was returning a purchase from Amazon. The store was crowded and the customer service rep was still patient, kind and helpful. I have used the UPS store for Amazon returns in the past and based on today’s service the UPS store will always be my first choice for Amazon returns. Thanks Kayla you made this old man man’s day😎
- JJJMBDREN4 days ago5.0The UPS store on Brown’s Mill Road in Johnson City, TN is worth the travel coming to this store. Raymond was awesome. Not only did he help with my packages he took the time to notarize papers for me as well. He definitely has the great customer service. Adrienne B Flag Pond, TN
- MEmisty enriquezOct 29, 20255.0Well I went to the United States post office and they do not ship overnight that blew my mind. The quickest they could get it if I did pay for overnight shipping was from Monday to Saturday from East Tennessee to the tip of West Virginia 5 hours away would be Saturday that is insane. So I went to UPS to ship it because it was extremely important and it ended up being way more than I thought that it would be. It is his ATM card so it is that size and it costed me almost $80 and that was getting it there by this evening from yesterday so let's see I haven't even checked the tracking but that's what I'm fixing to do. If it arrives on time I will be pleased otherwise I'm going to be a pissed off person! The gal that waited on me in the store was amazing and deserves a raise! She was patient, more than willing to help me, it explained things to me in a way that I understood them. She offered me different delivery times for different prices and I accepted the get it there by the next day end of story. But she was totally awesome I hope that you could tell who she was from whatever information I provide.
- AKAbby KochOct 25, 20255.0I had to drop off 40 packages that were going to individual addresses & Raymond & Tiffney did an absolutely incredible job helping me get all of them sent out!! They never made me feel rushed or like I was an inconvenience to them & they communicated well with me every step of the way. It was a lot to do all at once, but they handled it so calmly and with a great attitude. The store stayed busy while they were helping me & Joe did a wonderful job holding down all of the other customers while Raymond & Tiffney helped me with my 40 boxes. I will definitely be going back whenever I need to ship something out in the future!
- ANAmber NelsonOct 24, 20255.0I always have a great experience at this UPS Store! Sending packages back is quick and hassle-free every time. The staff is friendly, efficient, and knows exactly what they’re doing. I never have to worry about long lines or confusion — they make the return process so simple and smooth. Definitely appreciate how easy they make shipping and returns!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Johnson City offer?
The UPS Store in Johnson City offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the store hours for The UPS Store at 3101 Browns Mill Rd?
The UPS Store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM. Hours may vary on holidays.
Is The UPS Store open on Sundays?
Yes, The UPS Store is open on Sundays from 12:00 PM to 5:00 PM.
Where is The UPS Store located in Johnson City?
The UPS Store is located at 3101 Browns Mill Rd, Ste 6, Johnson City, TN 37604, near I-181 Exit 36 next to Outback Steakhouse.
What payment options are accepted at The UPS Store?
The UPS Store accepts American Express, Apple Pay, Android Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store offer mailbox rental services?
Yes, The UPS Store provides mailbox services for mail and packages, including mailbox rentals.
Are there any nearby banks where I can handle financial transactions before visiting The UPS Store?
Yes, there are several nearby First Heritage Credit locations, a bank and financial service provider, that you can visit for your financial transactions before or after visiting The UPS Store.
Can I find shredding services near The UPS Store?
Yes, Shred Nations, a shredding and professional services provider, is located near The UPS Store for convenient document shredding needs.
Are there any nearby places to eat or shop around The UPS Store?
Next to The UPS Store is Outback Steakhouse for dining. Additionally, nearby places include Spice World International Market for groceries and TriStar Trading Co. for clothing and accessories.
What social media platforms can I follow The UPS Store on?
You can follow The UPS Store on Facebook at 'TheUPSStore2542', on Instagram as 'theupsstore', and on Twitter as 'theupsstore'.