The UPS Store

4.1
177 reviews
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Business Details

1735 W State Of Franklin Rd, Johnson City, TN
37604, United States
(423) 979-7122
https://locations.theupsstore.com/tn/johnson-city/1735-w-state-of-franklin-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4146 in Johnson City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - University Plaza Next To Earthfare Grocery Store Near Etsu Campus.

Details

  • DeliveryNot available

Location

The UPS Store
1735 W State Of Franklin Rd, Johnson City, TN
37604, United States

Hours

Reviews

4.1
177 reviews
5 stars
130
4 stars
6
3 stars
0
2 stars
5
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and going above and beyond to assist with their needs.

Efficiency

Several reviews highlighted the quick and efficient service, with many customers noting they were in and out in a timely manner.

Inconsistency

Some customers reported negative experiences with service inconsistency, including unprofessional behavior and lack of assistance from certain employees.

Delivery Issues

There were complaints regarding delivery problems, particularly with international shipments and guaranteed overnight services.

Store Management

Positive feedback was given about the store management, particularly Rhiannon, for her dedication and exceptional customer service.
  • VK
    Vashti Kallai
    3 days ago
    5.0
    Tabitha was so great! She took extra time to make sure I got everything I needed. The store manager also helped keep my little 4 year old entertained. They both made a stressful situation into one I could laugh about.
  • JG
    Jessica Grace
    5 days ago
    5.0
    This UPS store is always a delight when visiting. All the employees are above and beyond to be efficient and kind. Jovi is top notch and we appreciate his customer service!
  • AG
    Allie Grindstaff
    Jan 2, 2026
    1.0
    On Friday I made an appointment online to have fingerprints made for a background check. Showed up for my appointment and was turned away. The woman working told me, “We don’t accept online appointments, and we only offer this service Monday-Thursday.” I should not have been able to schedule an appointment online if they are not going to honor the service. I even received a confirmation code. Called the UPS Store on Browns Mill and they got me in immediately…but I thought fingerprinting was only offered Monday-Thursday?
  • WF
    Williams Fam
    Dec 31, 2025
    1.0
    UPS took a photo of a target box to confirm that they delivered my american girl package.... I opened a claim which was promptly closed without a word to me and the response was that the photo matched their GPS log and time of when the package was delivered.... except it wasnt.... so what i get from this is that the UPS driver stole my package and thats why it was closed so quickly. I am out the money and am very aggravated that ups essentially robbed me.
  • DB
    Derek Brown
    Dec 22, 2025
    5.0
    The UPS store is efficient and reliable. UPS gives you piece of mind that your packages will be delivered in a reasonable amount of time. The staff handled the Christmas Rush very well.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Johnson City?

The UPS Store #4146 in Johnson City offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.