The UPS Store

4.1
171 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4146 in Johnson City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - University Plaza Next To Earthfare Grocery Store Near Etsu Campus.

Details

  • DeliveryNot available

Location

The UPS Store
1735 W State Of Franklin Rd, Johnson City, TN
37604, United States

Hours

Reviews

4.1
171 reviews
5 stars
126
4 stars
6
3 stars
0
2 stars
5
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff consistently received praise for being friendly, helpful, and going above and beyond to assist customers.

Efficiency

Many reviews highlighted the quick service and efficiency of the staff, with customers often noting they were in and out in a timely manner.

Store Cleanliness

Customers appreciated the cleanliness and organization of the store, contributing to a positive shopping experience.

Mixed Experiences

While many reviews were positive, there were notable complaints about inconsistent service and unprofessional behavior from some employees.

Employee Recognition

Several customers specifically mentioned individual employees by name, commending their exceptional service and suggesting they deserve recognition or raises.
  • AH
    Ann Rachel Hamelryck
    3 days ago
    1.0
    The UPS store sent my package via the post office. It took a month and two days to get there and then they said we would have to pay $66 to pick up the package after our initial $46. (The package wasn’t even worth that much but my college daughter had been waiting and waiting for it.) The UPS store admitted they were in the wrong and did not give the right price when the package was mailed but refused to take responsibility for it. Another time I mailed a package that had a $300 hammer in it. Again, it was mailed from the UPS store, but via US postal. I bought extra insurance on it. When my son got the package, it was taped with a letter I had written in it, but no hammer. They would not honor the insurance because they said it was sent US postal mail. I had my receipt to show where I had purchased extra insurance for it. Another time I had posters printed at the store. The employee could not figure out the machine and printed the poster over and over trying to get the right size the right proportion, the right direction. I finally had to leave in the next day. I had to get somebody to pick up the poster because they could not figure it out. DO NOT USE THIS UPS STORE! 3101 Browns Mill Rd Johnson City, TN
  • KM
    Kyle Mccall
    6 days ago
    5.0
    This is Karen I was just in the store and Tabitha was excellent everyone was very helpful I recommend everyone to use this store
  • CC
    Chelsea Crowder
    Nov 3, 2025
    1.0
    Brought in a package to ship and they turned me away stating it had to be one of their boxes and not pre-packaged. Went to the other UPS store and they took it no problem. I could understand if I was bringing in a beat up package but it was a new box with no damages, neatly packaged with a pre-paid label.
  • WT
    Wendy Tesnear
    Oct 25, 2025
    5.0
    In and out in minutes. Thank you, Tabatha, for the quick and friendly service!
  • MG
    Melissa G.
    Oct 18, 2025
    5.0
    Tabatha was so nice and helpful. Our box arrived to their location damaged so she wanted to make sure everything was there and I could take pictures if necessary. She even wheeled the package to or vehicle. 😊❤️

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Johnson City?

The UPS Store #4146 in Johnson City offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.